Blank what's new/ tooltip window on Illustrator UI

[AC9622]

I cannot get rid of the blue box that appears under the Lightbulb icon and it's blocking me from doing my work on the Illustrator. Please let me know if you know how I could get rid of the box!

Moderator Note: Merged several threads, as they're all the same problem. Please note @jac96229111 , @Federico5CA0 , @defaultmd6ewtejy5jy  - you will find your threads here!

{Renamed by MOD}

[Monika Gause]

Are you referring to the message box that points out the Learn tutorials?

[gitman1234]

Most likely...however when I fired illustrator up today to try turning off tool tips, the box was gone 🙂

Thanks for trying to help!

[Silvervain]

Try turning off "Show Tool Tips" in your Illustrator Preferences.

[gitman1234]

Thanks for the suggestion...however, when I fired the software up to try it, the box was gone 🙂 go figure...

Thanks Again!

[Albeitadrift]

I have an issue with the blue tool tip highlight box that appears with new versions to highlight new features, tips, etc. It has appeared unpopulated with text and I cant seem to bypass it/skip it. It has no icnos/marks on it. Restarting illustrator or my mac doesn't change anything. The issue persists. 

Just wondering if anyone else has this issue or any ideas? 

Any help much appreciated! 

[gianvitulano]

Hi aleksjames,

have you tried to reset your Adobe Illustrator preferences?

[defaultlwzv9cfqrzal]

I have the same problem right now! Please let me know if you've found a way to solve it. 

[Albeitadrift]

Hey Default. 

yeah Gians response was the fix. 
Thanks for that Gian. Much appreciated.  Overlooked trying that. Always a little annoying resetting prefs but not as annoying as a big blue bar. 

hope it works for you default. 
just in case. 
click illustrator > preferences > general > reset preferences 

[gianvitulano]

Hi aleksjames,

I’m glad that your problem has been solved 🙂

[maddies46800624]

I have had this issue for the last few days after I recently updated to 25.3.1 on Catalina 10.15.7  I have tried resetting my preferences, taking off tool tips, and restarting my computer. But it continues to pop up and block the entire right hand corner so I am unable to work to the full extent. Any help would be nice.

[gianvitulano]

Hi Maddies,

have you tried a new installation of Adobe Illustrator? Use Creative Cloud Cleaner tool to uninstall the software.

[Lea5DAF · Accepted solution]

I tried everything on page one of this thread and nothing worked until I did this:

• Close Illustrator and other Adobe apps.
• Go to '/Users/<username>/Library/Caches/Adobe/Experimentation' and clean this folder.

A clean install did not work. Resetting preferences didn't work. Clicking the light bulb did nothing but open another empty window with a blue background. Obviously a glitch in the update.

[Srishti Bali]

Hi all, 

Sorry about the inconvenience this issue has caused. We are currently investigating this issue. Till the time it is fixed, please try the workaround shared by @Lea5DAF 
Go to '/Users/username>/Library/Caches/Adobe/Experimentation' and remove everything from this folder.

I would also request you to upvote this issue here ( https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43680072-blue-l... ) and stay tuned for updates.

Regards,

Srishti

[Endarr5FE5]

I have this problem, with tooltips off. This is on constantly and blank
What to do ADOBE?

[Christophfer]

I am having this same problem!

[BforSure]

I had this blank blue balloon issue too.

Click on the lightbulb, choose a tutorial, click through it (I chose draw a bushy plant), this forces new blue balloons on different parts of the screen (which were all blank for me), then done.  Seems gone for now.

Catalina 10.15.7 

[sarad48555697]

How do I remove the blue talk bubble in the upper right corner? Doesn't help to restart the program.

Help!

[peterbubblecar]

Hi All,

I am getting an odd black box popping up under the tutotials 'lightbulb' icon.

It goes away when I click outside illustrator, but always comes back. I have done all the obvious (to me) things to get rid of it but it is still there...

Any suggestions? it is very annoying.

Thanks!

[gianvitulano]

Hi peterbubblecar,

what solutions have you tried? Have you deactivated tooltips? Have you reset your Illustrator preferences?

[peterbubblecar]

I have reset illustrator preferences and restarted and it has now gone. Thanks for your help!

[gianvitulano]

Hi peterbubblecar,

I’m glad that your problem has been solved 🙂

[defaultofxc9em118e3]

Hi,

Please can someone advise how to turn off this blank blue box?  I've pressed the lightbulb but it brings up the learning information and doesn't turn the blue box. I've only installed Illustrator on my iMac within the last half an hour. Also have closed and opened the software again.

Thanks,
Steph

[Silvervain]

Try fully quiting Illustrator and reopening it. Also uncheck Show Tool Tips in your Illustrator Prefrences.

 

[Doug A Roberts]

It's not a tool tip as such. There is more discussion and possible solutions here:

https://community.adobe.com/t5/illustrator/blank-what-s-new-tooltip-window-on-illustrator-ui/m-p/121...

[RowgarMarketing]

I've just be forced out of Illustrator and it's logged me out of creative cloud. Lost work that will cost me money as I will miss a deadline.

Creative cloud then wouldn't let me log back in saying there is maintenance on my account. 

Now I'm finally back in and this stupid blue block is now blocking me from redoing all the work lost.

WELL DONE ADOBE!!