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Bug Adobe Illustrator 2023

New Here ,
Jan 13, 2023 Jan 13, 2023

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Bonjour, 
Depuis quelques jours je rencontre un problème avec illustrator. L'application se fige et plus rien ne répond. Cependant, je peux encore le fermer manuellement. Une fois l'application fermée, l'ensemble de l'écran de mon PC se met à bouger (cf. vidéo et photo). 
J'ai déja essayé les solutions proposées par Adobe : mise à jour illustrator, réinitialiser les préférences d'Illustrator, désinstaller puis réinstaller illustrator, mise à jour de la carte graphique ect...


Quelqu'un aurait-il une solution ? Le problème vient-il d'Illustrator ou de mon PC ?
Merci.

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Bug , Performance

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LEGEND ,
Jan 13, 2023 Jan 13, 2023

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What are the exact specifications? Indeed this looks like the graphics hardware simply is not up to par. also have you tried installing AI 2022?

 

Install previous versions of your Creative Cloud apps

 

Mylenium

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New Here ,
Jan 13, 2023 Jan 13, 2023

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Thanks for your answer.
Ai version : 27.1.1
My PC : 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz 2.69 GHz with 16 Go RAM and NVIDIA Geforce RTX 3050 Ti Laptop GPU version 3.26.0.160
Is this what you needed?

Also, I will try Ai 2022 to see if i have the same issues 🙂

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Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

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Hello @Demsay,

 

Sorry to hear about the crash. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

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