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Can’t install Illustrator

New Here ,
Feb 02, 2024 Feb 02, 2024

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  • Hello! I downloaded Illustrator and started free 7 days trial, but program was working super slow, so I updated windows and now Illustrator can’t be installed, what should I do. I already lost 5 days of the trial
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Adobe
Community Expert ,
Feb 02, 2024 Feb 02, 2024

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Please contact Customer Care: https://helpx.adobe.com/contact.html

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Adobe Employee ,
Feb 03, 2024 Feb 03, 2024

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Hello @Marina3520889779sf,

 

We understand that encountering technical issues can be frustrating. I hope the problem is resolved by now. If not, kindly try using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove Illustrator and then reinstall using the Creative Cloud Desktop app (https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html) to check if it helps.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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