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Can't log into new Illustrator-"password and email don't match"

Community Beginner ,
Mar 03, 2018 Mar 03, 2018

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I've changed the password and then entered my Mac password- neither works Help! Running MAC OS 10.13.3

Help!

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correct answers 1 Correct answer

LEGEND , Mar 05, 2018 Mar 05, 2018

It doesn’t want your Mac password. It wants your Adobe ID and password, the same as you used to post your question (probably).

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LEGEND ,
Mar 05, 2018 Mar 05, 2018

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It doesn’t want your Mac password. It wants your Adobe ID and password, the same as you used to post your question (probably).

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Community Beginner ,
Mar 12, 2018 Mar 12, 2018

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I think I jumped the gun. I find that Adobe is slow when you change a password. All of a sudden I was allowed in. It takes a little time to process, more so than other sites. Do you find this?

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