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Can't "save as" on network drive

New Here ,
May 29, 2024 May 29, 2024

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Hello everyone,

 

I work in an IT department of a company and we have this strange issue with adobe illustrator.

When the user opens an illustrator file on a network drive, the user can open, edit and save the file with

no problems. However, if the user tries to save as a new file on a network drive, they get an error

that the "given network location is not availble", even tho the user can access the network drive just fine

and can save the file to the desktop and then move it to the network drive.

 

The strange thing is that the other adobe software (photoshop for example) don't have this issue, only the illustrator app has this problem.

 

The user works on an iMac so this is on OSX. Any help or sugestions is appreciated.

TOPICS
Bug , How-to , Sync and storage

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Adobe
Community Expert ,
May 29, 2024 May 29, 2024

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The server is mnot running on MacOS, right? That is known to cause issues with Illustrator.

It also is generally not advised to directly work from and on network storage.

https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html#:~:text=Not...

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New Here ,
May 29, 2024 May 29, 2024

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No the file server is windows hosted, the user works on macos.

So based upon the link you gave me, there is no option to save it on a network drive?

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Community Expert ,
May 29, 2024 May 29, 2024

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For some people it works, but it is certainly based on the specifications of the network

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New Here ,
May 30, 2024 May 30, 2024

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We recently changed our network share from in house to datacenter, doest the slight increase in latency have an impact on that?

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Community Expert ,
May 30, 2024 May 30, 2024

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In general, it's not a good idea to save directly to a network drive. while this isnt extremely likely, its possible that you lose connection with the server mid-save which either triggers, or is incidental to, a crash of illustrator. At best, you lose any changes since the last successful save. At worst, the file gets corrupted and you lose it all. Again, its not super likely, but it has happened to me.

 

Best practice is to save locally first, and then copy to the network. then if theres an issue during transfer, you still have a clean local copy.

 

the copying to the network can be handled automatically and periodically with a cron job, if necessary.

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