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Canceling subscription

New Here ,
Mar 24, 2021 Mar 24, 2021

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Hi! I was curious to explore the Adobe illustrator and find out if it was a suitable software for me to use. So, I tried the 14 day free-period. After this I forgot to cancel my subscription and accidentaly paid 240 SEK last month. Just now I noticed this. Is there any way for me to cancel my subscription now for free since I completely forgot about it?

 

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correct answers 2 Correct answers

Community Expert , Mar 24, 2021 Mar 24, 2021

I don't know what Adobe's policy is on this sort of thing, but you should contact them directly as the forums cannot help you with account and payment issues.

 

Log into your account and visit this page:

 

https://helpx.adobe.com/uk/support.html

 

Click on the chat icon. If it doesn't appear or nothing happens, try this link:

 

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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Community Expert , Mar 24, 2021 Mar 24, 2021

Filip,

 

I believe your best option is a chat with Customer Service, (just click the Still need help button straight away),

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

 

or if applicable Adobe phone Support (see the different workday hours depending on country),

http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

 

 

Edit: Hi Doug.

 

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Community Expert ,
Mar 24, 2021 Mar 24, 2021

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I don't know what Adobe's policy is on this sort of thing, but you should contact them directly as the forums cannot help you with account and payment issues.

 

Log into your account and visit this page:

 

https://helpx.adobe.com/uk/support.html

 

Click on the chat icon. If it doesn't appear or nothing happens, try this link:

 

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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Community Expert ,
Mar 24, 2021 Mar 24, 2021

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Filip,

 

I believe your best option is a chat with Customer Service, (just click the Still need help button straight away),

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

 

or if applicable Adobe phone Support (see the different workday hours depending on country),

http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

 

 

Edit: Hi Doug.

 

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New Here ,
Jun 07, 2024 Jun 07, 2024

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Please cancel my subscription 

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