Skip to main content
T
thivi0D44
Participant
November 27, 2020
Question

Corrupt file: Unable to open files on Illustrator 2021

  • November 27, 2020
  • 1 reply
  • 229 views

Help! i can't open the file Ai

 

{Renamed by MOD}

This topic has been closed for replies.

1 reply

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
November 27, 2020

Hi there,

 

Sorry to hear about this. Looks like the file got corrupt/ damaged. There are multiple factors that can lead to file corruption, however, we can take a look and see if the file can be repaired. Please email your file to file@adobe.com & we will take a look at the file.

 

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

 

Regards,

Srishti

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices