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Q
quentenj5822019
Participant
July 18, 2017
Answered

CPU preview problem ILLUSTRATOR

  • July 18, 2017
  • 4 replies
  • 20163 views

Hello everybody,

I'm stuggeling with my Adobe Illustrator.

When I'm working on GPU preview everything works fine, when I switch to CPU preview the file just freezes. Illustrator still works and when I turn on GPU preview again it works again.

My GPU settings.

I hope somebody can help me with this problem, I reinstalled the program but it still keeps doing it.

This topic has been closed for replies.
Correct answer Jimi_

I found out a solution! As I said earlier I had exactly the same problem and I simply fixed it by disabling gpu preformange in illustrator preferences!

Just go to Edit > preferences > performance and simply uncheck the box which says "GPU performance"!

Hope this solves your problem too

4 replies

chung deht81760750
chung deht81760750
Participant
March 26, 2021

Thank you everyone. That works great. I'm still stuck on Comand Y instead of Comand E. 

J
Jimi_Correct answer
Participant
November 2, 2017

I found out a solution! As I said earlier I had exactly the same problem and I simply fixed it by disabling gpu preformange in illustrator preferences!

Just go to Edit > preferences > performance and simply uncheck the box which says "GPU performance"!

Hope this solves your problem too

    J
    Jimi_
    Participant
    November 2, 2017

    I'm having exactly the same problem! First I noticed it when I tried to use pixel preview and later on realized it happens also when I press preview on cpu. My cpu is intel core i5-6300HQ 3.2Hz and my GPU is Nvidia Geforce GTX 950m.

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    July 18, 2017

    Hi Quenten,

    Are you using the latest version of Adobe Illustrator (21.1)? If not, kindly update to the latest version and check. If the problem still persists, it could be with the Fonts.

    Try and do the following Steps:

    Export All Fonts.

    Reset the standard Fonts

    Install fonts again

    Do not install fonts that have minor and major problems.

    Relaunch Illustrator and check.

    Let me know if that helps!

    Regards,

    Twarita

    Q
    quentenj5822019Author
    Participant
    July 18, 2017

    I have the latest version of Illustrator!

    I will try the font thing (I've been downloading some fonts these days so maybe thats the problem)

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