Custom Keyboard Shortcut in Illustrator not working/opens the wrong menu

[Delta588]

I set a custom shortcut in Illustrator for Recolor Artwork. The shortcut is Alt + C. However, when I have my artwork selected and I use my shortcut, it just opens the Effects menu. I did just update to Illustrator 27.2 and the issue was the same both before and after the update. I am using Illustrator on a PC, Windows 10. I also tried changing the shortcut to something else and it still produced the same error of opening the Effects menu instead of opening the recolor artwork feature.

How do I get my custom shortcut to work?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Bill Silbert · Accepted solution]

It may be possible that the keyboard shortcuts you're creating may be in use on another program that is active on your computer. When this happens it usually causes the shortcut to not work at all but it may be worth trying a simple test. Restart your computer and only launch Illustrator. If the keyboard shortcuts now work correctly then that is the issue. If so then you will have to keep trying until you come up with one that does not conflict with anything else.

[Delta588]

Thank you for the suggestion! I really appreciate you taking the time to reply 🙂 ❤️

[Monika Gause · Accepted solution]

The c in "Effects" has an underline in your screenshot, which means that there is a system wide shortcut applied. I'm on a Mac, so I don't know how to get rid of that, but I assume that this shortcut overrides your custom one.

[Delta588]

Thank you very much! I really appreciate this. I changed the shortcut to Alt R and it works now 🙂

[Monika Gause]

Glad you could fix it!