Custom workspace panels location jumps off screen after running Mac Yosemite 10.10.2 update

[atomicvibe]

Hi there.

In October 2014 I purchased Adobe CS6 and set up custom workspaces for Illustrator and Photoshop. I have a 2014 MacBook Pro connected to a Thunderbolt Display, and I use the Thunderbolt screen for my main work area, and the MBP to host my custom workspace panel arrangements.

They look like this, respectively:

Illustrator:

Photoshop:

Last night, I left both Photoshop and Illustrator open and my MBP on before going to bed. When I went to do some work today, I saw a notification that Mac OS X Yosemite had auto updated to 10.10.2, and had rebooted. When it rebooted, it reopened both Photoshop and Illustrator, however, my workspace panels now look like this:

Any attempt to snap them back to their original position is futile, because they always snap back to this mid-screen position when either switching back and forth between applications, or whenever I try to use any of those panels. It's frustrating because I can't make them stay put!

I tried restarting my Mac, and then tried a hard shutdown and restart. Issue persisted. I then thought my Adobe prefs might be corrupt, so I trashed the prefs files for both applications. That didn't fix it, either. I then tried renaming my custom workspaces. That didn't work. I also tried deleting my custom workspaces, and then rebuilding them from scratch, and the problem still persists.

So, I called Apple, since this issue arose directly after this Yosemite update, and after a two-hour call — during which we zapped PRAM, and repaired the disk in safe boot mode — and after consultation with a senior advisor, the tech's only advice was to reach out to Adobe, since *technically* this is an issue happening from within an Adobe application.

Of course, Adobe does not support non CC-related software by phone or email, so, here I am.

So... has anyone come across this issue? TBH, I'm convinced something happened during the Yosemite update, since both apps were left open — AND my Yosemite experience has been nothing but frustrating ever since I bought my MBP.

Aside from reinstalling CS6 (which I feel like I might have to do at this point), any help you guys could give me would be most appreciated.

[LaBigDogs]

Thanks,

Back up and running.... working great!

You guys Rock....

[sljerry]

Everything was fine one day, the next day the Photoshop (CS6) panel slid half off the screen. Drove me nuts for almost a day before I saw and tried your suggestion CCisaripoff. Instant cure, everything is fine now. You are a Godsend!

[LaBigDogs]

More info just released.... Apple will fix your older MacBook Pro's video problems for free 

I have an appt at the Apple store to have mine looked at this Sunday 22nd Feb 15

I will post the findings here.

Mark

[kenflores]

I'm having this problem too, it's awful! This setup has been working for me for so long with a 2014 Macbook Pro and Adobe CC. Then I just noticed this week that this behavior kicked in (I didn't connect to my Cinema Display for the previous week and a half, so the update could have occurred in that time frame).

I'm so glad to finally have found people who are experiencing a similar problem.

It seems like switching the white bar over to the Cinema Display is finally allowing me to use my Adobe apps without the window snapping down out of place. It messed with my workflow a tiny bit, but I'm just excited to have the functionality back.

Is this something Adobe intends to fix? I have noticed the problem only in Adobe apps so far. I'm glad to have a duct tape solution, but the behavior is still not optimal behavior, so I'm hoping they'll patch this up.

[plauer4]

Moving the menu bar doesn't entirely fix this issue...and it's not altogether Adobe's bug as much as it's the v10.10.2 OS update. The only sure-fire fix is to back-grade to OS X 10.10.1...until of course Apple fixes what apparently is a retina display driver bug. Sorry for the bummer news.

[Graugans GbR]

Yes, unfortunately some functions of the panels are not working, like Right-clicking panel-items or weird behavior when scrolling inside a panel (Dreamweaver CC). When expanding a panel, error gets even worse...

[stillLogan]

I had this problem as well. It seemed to be caused by my Display arrangement.

If you go to System Prefs, then Displays, finally click on the Arrangement tab... Just center the displays. I tried aligning the top as well as aligning the bottom, no success. This is kinda aggravating since I like the arrangement to be about how the monitors really sit but until someone, Adobe or Apple, patches this... I will make due.

[rodavies]

Also, doesn't seem to be specific to Retina displays as my iMac with second monitor has the same wonky crap going on.

[Tim_E-Macman]

Same thing happening, dual monitors and my panels would jump half way down the screen after updating to 10.10.2, and resetting the custom workspace just makes them all disappear?!

I tried switching the displays (dragging the white box in system prefs - displays - arrangement, from one to the other), then I mirrored them - on/off, and then in display I changed the resolution from - Default for display to - Scaled, and that seems to have fixed it, they jump very slightly away from the top of the screen when I start up the app but at least its not half way down the screen

[leighfu]

Chipping in - I'd managed to "work around" this by ignoring and constantly switching workspaces until it began behaving.

As of this week, also on a dual screen (thunderbolt MacBook Air) it's become nearly unusable, dragging and scaling doesn't conform to the location of the cursor (quite often working inverted, scale up and to the right, it scales down and to the left), save Dialogs appearing off screen, bounding boxes not having handles. It's a pretty shoddy batch of releases recently.

It really has become unstable to the point of not working anymore.

Well done Adobe. Slow clap.

[Larry G. Schneider]

The problem is not from something Adobe did but from the 10.10.2 update from Apple. Take it up with them.

[stillLogan]

That is not true, Larry. Adobe makes their product to be sold/used on the mac os. If Apple changed something, it would be Adobe's task to adapt. It is simply not even logical that an Operating System needs to adapt to a Program. This will be fixed by Adobe, they even said that their products are "beta" for Yosemite. The thing I am aggravated about is that it is taking so darn long. Fingers crossed, hoping for a bit more speed in resolving this issue.

Btw: The Photoshop & Edge teams are on the ball. No problems there. It seems that InDesign, Illutrator & Flash are sleeping on this one.

Edit: added last comment

[Larry G. Schneider]

Some people have had luck using the OS Display function to fix this problem.

[Greg7878]

The OS Display function has help me as well. I can now use Illustrator and InDesign windows on my external monitor without the windows falling down. Thank you.

[Greg7878]

I had the extra same problem as the original post where my Adobe windows were falling halfway drop off my external monitor. I have a new MacBook Pro and a new 27" Apple Monitor. I am using CC (2014). After 3.5 hours with multiple Adobe tech personnel in India, I was told that the problem was internal (meaning it was an Adobe problem). Adobe is working on a fix right now. The tech (who specialized in Photoshop) sent me a program which I activated that cleaned remnants of previous PS versions. Photoshop now works on my external monitor normally.

I asked him if this would solve the same issue with Adobe Illustrator and InDesign, and he said he didn't think so. The next tech confirmed that, and said the Illustrator and InDesign fixes were being addressed.

[Starodumov]

I had the same issue with Illustrator CC after this update.

And when I restored backup with Yosemite 10.10.1 the problem was resolved.

[joelbf100]

Just change your display settings to 1680 x 1050 - fixes the problem every time.

[atomicvibe]

OK, so it seems Apple has released their new OS, El Capitan (<--WTF), and after reading a review of it and its copious bugs, I'm sure as hell not updating yet.

As a matter of fact, considering all the problems I was having with Adobe products, I stayed with Yosemite 10.10.1 (which was always working for me) and I have yet to update to Yosemite 10.10.5.

Can anyone who has been following this saga tell me if these original compatibility issues with Adobe apps are persistent in Yosemite 10.10.5? I don't want to get too far behind current OS updates.