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Effects Window Unresponsive

New Here ,
Mar 06, 2024 Mar 06, 2024

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Hello All,

 

I've been having trouble applying effects in Illustrator. A straightforward example of this is setting a drop shadow on a shape. The effects window comes up, but I cannot change any settings. All I can do is hit ENTER to apply or ESC to close the window. Everything else is unresponsive. 

 

Thanks,

Laurence 

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Adobe
Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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Hello @Wisco Creative,

 

 

It sounds like you're experiencing some frustrating issues with the Effects window in Illustrator. Let's try a few troubleshooting steps to see if we can resolve this.

Firstly, let's try resetting the preferences in Illustrator. Sometimes, corrupted preferences can cause unexpected behavior.

 

After resetting the preferences, relaunch Illustrator and see if the issue persists. If it does, let's gather some additional information:

  1. Can you confirm the operating system and Illustrator version you're using?
  2. Did this issue start happening recently, or has it been a recurring problem?
  3. Could you share some details about your system specifications, such as CPU, GPU, and RAM?

Also, it would be helpful if you shared a screen recording demonstrating the issue.

 

Once we have this information, we'll be better equipped to assist you further.

 

Best regards,

Anshul Saini

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New Here ,
Mar 07, 2024 Mar 07, 2024

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I tried to reset my preferences, but there was no change in the functionality of Illustrator. I've attached a screenshot of my preference folder in case that is of any help. 

 

16" MacBook Pro 2021
Apple M1 MAX
64 GB Memory
1.75TB available of 2TB

Adobe Illustrator 28.3

 

Video: https://www.loom.com/share/c436fcb620134535a5817dbafec32afd?sid=49eaf35c-cf30-453e-9fe2-ddf31a2648cc

This video shows me trying to apply a drop shadow. I can't click on any of the buttons but can hover over a preference and scroll up and down on my mouse to change the shadow percentage and alignment. 

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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But it is changing in the video.

 

That button is a group? Eactly how are you applying the shadow?

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New Here ,
Mar 07, 2024 Mar 07, 2024

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If i hover over opacity or offset with my mouse and use my scroll wheel I can change the defined value. If I try to click on the buttons or type in a value I'm unable to select it. I can hit ENTER to apply the effect or ESC to close the dialogue. It's quite odd. 

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