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Error: "Cant open the illustration. The illustration contains an illegal operand. , q" while opening

New Here ,
Sep 22, 2021 Sep 22, 2021

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screenshot margot 2021-09-22 at 8.57.04 AM.png

 

 

{Renamed by MOD}

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Adobe
Adobe Employee ,
Sep 22, 2021 Sep 22, 2021

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Hi there,

 

Sorry about the trouble. It seems the file is corrupted. Could you please share a few more details like:

  • OS and version of Illustrator
  • What was the last action you performed which led to this error?
  • Is the issue related to a specific document?
  • Could you please share this document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here.
    We can try to recover it. I must also inform you that file recovery can't be guaranteed with 100% success. We'll surely try our best.
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Does renaming the .Ai to .pdf help resolve the issue. Does it open in Adobe Acrobat?

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

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