• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Everything Turns Blank Upon Clicking Anything

New Here ,
May 12, 2021 May 12, 2021

Copy link to clipboard

Copied

Hi all,

 

I've had trouble with Illustrator recently (CC) in a sense that it opens as usual. But when I click any item on my artboard, everything just turns white. If I click outside of the area containing items on this white screen, everything shows up again (see screenshots, sorry they're in the wrong order somehow). Also, I can see everything even after it all turned white when holding down the control key. This happens with every file I open and also with new files. So, if I create a new file and then create a rectangle for example, everything turns white, as well. Does anyone have a clue what might be causing this and how it may be solved? I already de- and re-installed Illustrator but nothing has changed since. Illustrator is the only program I am having this trouble with. Photoshop works just fine.

 

Many thanks in advance for your help!

 

Best,

Conny

02 Illustrator after Clicking.png01 Illustrator after Starting.png

TOPICS
Bug

Views

468

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
LEGEND ,
May 12, 2021 May 12, 2021

Copy link to clipboard

Copied

Is "GPU Performance" on? Might try turning it off.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 13, 2021 May 13, 2021

Copy link to clipboard

Copied

Thanks a lot for your answer! Turned it off but keep having the same issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 13, 2021 May 13, 2021

Copy link to clipboard

Copied

What happens when you turn off the preview (Cmd/Ctrl+Y)? Can you still see the vectors?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 13, 2021 May 13, 2021

Copy link to clipboard

Copied

I can see them until I click on them. Once I click, everything turns blue:

Clicking in Outline Mode.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 13, 2021 May 13, 2021

Copy link to clipboard

Copied

LATEST

Also, in this outline mode, I (contrary to regular view), I cannot see anything when holding down the control key.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines