Export Jpeg with Bleed setting

[brianamacarthur]

Illustrator used to export a jpeg and include the document's bleed settings when I checked "use artboards", but now it is not including the bleed. Is this a setting that's been changed in one of the updates recently? I can't find any settings about it, but it's really frustrating to have to include bleed in the artboard size now just to export a jpeg when all of our previous and current files are set up using the bleed settings.

[Mohammad.Harb]

did you set the bleed settings ? if you do so, illustrator will include the bleed settings

[brianamacarthur]

Yes, I have the bleed set, that is why I mentioned it.

It used to export as a jpeg with my bleed settings and now it is no longer doing that it is only exporting the artboard size.

[Mohammad.Harb]

which version of illustrator are you using ?

here I confirm, I did the export now in cc 2019 and it works properly.

make a test on a new document, export and see if you get any result

[brianamacarthur]

I am using cc 2019 as well. Here's a screenshot showing the ai file with a blue box .25" smaller than the artboard and a yellow border in the document setting bleed area. The jpeg that was exported is previewed in front of it with no bleed.

[Mohammad.Harb]

mine is working fine,  this could be missing and we can reported to adobe as a bug,

before we do that , have tried resetting the preferences ?

[brianamacarthur · Accepted solution]

Deleting the preferences file did work.

That is an incredibly disruptive solution, though, and the reason it's taken me so long to even try it. I use Illustrator all day, every day for work, so having to start from scratch with my preferences throws a wrench into getting work done.

There's nothing in the preferences panel (from what I can see) that says anything about exporting raster images with the document bleed settings. I didn't change any preferences. It just stopped working one day. Not cool.

But, thank you for your help!

[Jacob Bugge]

Brian,

When you have a sound set of preferences you wish to keep, you can save it in a different place; whenever disaster strikes, you can replace the corrupted preferences with the sound set.

[michswp]

thanks! resetting preferences file then restarting illustrator worked for me too! 

[comunicacion PNO]

2023. Adobe CC latest version, same problem. Same solution. Thank you!