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Font drop down error on second monitor in Illustrator on Windows 10

Explorer ,
Aug 13, 2019 Aug 13, 2019

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If i click on the drop down list for font selection, it works the first time...but the second time i get this


there is no way to scroll through the font list? it should look like this;

I thought it was because my previous PC had an unapproved video card, so i updated to the latest Surface Laptop 2 with a GTX1060 Video card.

I believe this is a bug, does anyone see this?

LVC

{Renamed by MOD}

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Adobe
Adobe Employee ,
Aug 14, 2019 Aug 14, 2019

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Hi Chris,

We are sorry to hear that you are facing issues while scrolling the font list in Illustrator. I would request if you can share a few more details like:

  • Version of Illustrator
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. Was it working fine earlier?
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help resolve the issue?

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Regards,

Srishti

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Explorer ,
Aug 14, 2019 Aug 14, 2019

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Illustrator version 23.0.3

It has always been this way, both on my old laptop and my new one which is a surface 2 I was hoping getting a new laptop with an approved video card would fix the issue. It did not

I have reset the preferences and it did not help

EDITED: I am running the latest illustrator on windows 10 on a fresh install on a surface 2. Geforce GTX1060

Laptop res. 3240x2160

Dell monitor res 3440x1440

both the recommend resolutions.

Thank you,

Chris Noll

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Adobe Employee ,
Aug 21, 2019 Aug 21, 2019

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Sorry about the delay in response. What happens when you set the secondary monitor as the primary screen (How to Change the Primary Monitor on Windows 10 - Appuals.com )? Does it show the same behavior?

Regards!

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