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'Gradient' showing in the background of a file once saved or printed.

New Here ,
Jun 07, 2017 Jun 07, 2017

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Hi, this is probably a quick answer but for the life of me cannot find a solution on my own. The first image below is the actual Illustrator file, the second is the PDF. you will see that on the PDF within the table created, there is an odd gradient looking shape that is not anywhere on the workable file. I have pulled the file apart to find the 'hidden' shape or whatever is causing the gradient effect and I cannot find anything. I have tried saving it as a PDF and printing it directly from the illustrator file and both print with the gradient image.

Can anyone help me find a solution?

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correct answers 1 Correct answer

Adobe Employee , Jun 09, 2017 Jun 09, 2017

Hi Caitlyn,

I checked your file in outline mode and found there was a transparent box behind text boxes. I have removed it and its working fine after that.

error.png

After removing that box here is the image how PDF looks

error1.png

Regards

Srishti

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Adobe Employee ,
Jun 07, 2017 Jun 07, 2017

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Hi caitlynq,

Is it happening on this file only or multiple files?

If it is just one file , would you mind sharing your file?

Regards

Srishti

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New Here ,
Jun 08, 2017 Jun 08, 2017

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Thank you for responding, it is only one file.

I will try to share the file!

Caitlyn

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New Here ,
Jun 08, 2017 Jun 08, 2017

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I am unable to share the file..

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Adobe Employee ,
Jun 09, 2017 Jun 09, 2017

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Hi Caitlyn,

I checked your file in outline mode and found there was a transparent box behind text boxes. I have removed it and its working fine after that.

error.png

After removing that box here is the image how PDF looks

error1.png

Regards

Srishti

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Adobe Employee ,
Jun 12, 2017 Jun 12, 2017

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Hi Caitlyn,

Could you please confirm if the issue is solved or not?

Regards

Srishti

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