Grey box appears while clicking and dragging the paths in Illustrator 2020 on Windows 10

[hoha112]

See the attached images. This grey box keeps showing everytime I click and drag paths.

It does disappear if I turn GPU performance off.

What should I do to fix?

My graphic card is RTX 2080 ti and I'm using cc 2020 on Windows 10.

{Renamed by MOD}

[Srishti Bali]

Hi there,

Thanks for reaching out. This looks like a display issue. Please try updating the graphics card by following these steps:

• Please save your work and close all the applications.
• Install the latest update of the graphics card from Nvidia's site (https://www.nvidia.in/Download/index.aspx?lang=en-us).
• Restart the system.

Let us know if this helps or if you need any further assistance.

Regards,

Srishti