Guides are not showing when i pull them from the ruler

[abip1983]

Ok so i'm pretty new to the program, the guides have been working but have suddenly stopped.

I can see the dotted lines when i pull from the ruler but when i release they don't show and disappear.

The layer is unlocked, i have smart guides ticked, i've checked and i'm not hiding guides, my colour is set to cyan.

So what am i doing wrong.

thanks in advance

[ztt7869 · Accepted solution]

If anyone else is still having this issue after trying all of these other solutions, make sure that the layer you have selected is not locked.

[drtamarap]

In Acrobat? Not possible!!

[ztt7869]

This post is for Adobe Illustrator, not Acrobat.

[drtamarap]

Yes, I understand that. My point was it also happens in Acrobat. 

[Monika Gause]

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@drtamarap  schrieb:

Yes, I understand that. My point was it also happens in Acrobat. 

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Please report that in the Acrobat forum. Those are different apps, different teams, different development platform.

[Arsenije5E45]

Been almost a decade since this question, but i had a similar problem, turned out that, if you make a clipping mask, with a ruler guide inside the clipping mask, it will be untouchable.

[aaronadoty01]

I had this problem too. None of the other correct answers was relevant to my situation – in my case, I finally realised that I had "Hide Edges" turned on (CMD-H Mac, CTRL-H Windows). It is easy to forget if you have done this...

I "fixed" the issue by going to View > Show Edges.

[Ton Frederiks]

If the Guides are unlocked and selected, Hide Edges will indeed hide them.

Guides that are not selected are still visible.

[brianl65645113]

Try closing and update program. 

[Sarah Bell Map]

2025 answer - I experience this problem intermittently. Here is what I do to fix it. None of the solutions on this post worked for me, but here is what always works for me (apologies if somehow I missed someone else who posted this solution) > The layer that I am dragging guides into seems corrupt. So if I either duplicate the layer that contained my original guides or create a new layer and drag new guides into it, I can see the guides. Works every time.