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HELP!!.... Illustrator has scaled everything!

Participant ,
Jun 13, 2024 Jun 13, 2024

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Hi all....

never had this before.
I use illustrator to cut sign graphics so it's linked to a plotter.

I have a file I'm working on that has clearly been scaled. Artboard says it's 3800mm x 400mm but when I print it's 380mm x 40mm. There is nothing to show that it has been scaled.
the only workoround is to create a new file and cut/paste everything in.

I'm sure this is a 'clever' feature meant to help and not result in £££'s worth of wasted material. Any ideas how can I turn this ridiculous feature off?

thanks

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Draw and design , How-to , Print and publish

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correct answers 2 Correct answers

Community Expert , Jun 13, 2024 Jun 13, 2024

Did you work in a Large Canvas file?

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Community Expert , Jun 13, 2024 Jun 13, 2024

You cannot revert. You can only copy the artwork, create a new normal file and then paste.

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Adobe
Participant ,
Jun 13, 2024 Jun 13, 2024

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Screenshot 2024-06-13 at 9.45.38 am.pngScreenshot 2024-06-13 at 9.45.27 am.png

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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Did you work in a Large Canvas file?

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Participant ,
Jun 13, 2024 Jun 13, 2024

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My original artboard sizes were 3800 x 400mm so ok to be in 'normal' mode. Maybe somehow it's decided to do a "large canvas" thing. I did try the Adobe "Help phoneline" .... yeah, won't do that again.... over an hour of the chap telling me it's down to how it's viewed on screen, never mentioning "Large Canvas" at all......
.... I love this forum!!

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Participant ,
Jun 13, 2024 Jun 13, 2024

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Do you know if there's a way to revert to a 'normal'  canvas?, or if there's anything to say it's in 'Large canvas" mode?

 

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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You cannot revert. You can only copy the artwork, create a new normal file and then paste.

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Participant ,
Jun 13, 2024 Jun 13, 2024

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LATEST

Thanks to all for all the info..... I shall copy/paste and just delete the old file. Certainly an accident waiting to happen if I were to send something to my laser cutter chap in 1/10 scale!!...(anyone else thinking Spinal Tap?)

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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Large canvas files were introduced in 24.2. I

Which version are you using?

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Participant ,
Jun 13, 2024 Jun 13, 2024

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Hi thanks... this is 24.3. "Large canvas File"... that sounds like a thing that may cause this...

 

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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GrangerMorton,

 

I believe the issue may lie somewhere in something between Ai and the plotter or in the settings of the plotter.

 

Which changes have been made recently (if you know)?

 

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Participant ,
Jun 13, 2024 Jun 13, 2024

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Hi, no the plotter is the same .... if I cut and paste into a new doc, the sizes are all good

 

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