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Help with Illustrator CC 2019 and Suitcase Fusion

Community Beginner ,
Mar 21, 2019 Mar 21, 2019

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I'm having an issue with Illustrator 23.0.2 using Suitcase Fusion 20.03, both should be the latest versions.

I'm getting the following error:

ScreenCap 2019-03-20 at 3.29.58 PM.jpg

It's pretty persistent. Comes up when I interact with on object, and usually comes up twice (in a row). A few times it keeps looping and I have to force quit Illustrator. However, Suitcase is working fine. Auto-activation works, nothing weird, just the message.

I'm not sure whether this is an Illustrator problem or a Suitcase one. I've already opened a ticket with Extensis, but wanted to see if anyone else is having this issue.

I'm running Mac osx Mojave, latest version on a late 2016 MacBook Pro Touchbar.

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Adobe
Community Expert ,
Mar 21, 2019 Mar 21, 2019

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Have you checked the plug-in manager within suitcase to make sure that the Illustrator auto-activation plug-in is for the CC 2019 version?

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Community Expert ,
Mar 21, 2019 Mar 21, 2019

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Takes some effort to do, but has helped me on various versions of Suitcase.

https://help.extensis.com/hc/en-us/articles/115007363168-Troubleshooting-type-core-issues-in-Univers...

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Participant ,
Apr 10, 2019 Apr 10, 2019

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LATEST

We have a new update that should be out very soon that will resolve this issue (Suitcase Fusion 20.0.4).

Please make sure you have the update notifications turned on your Suitcase Fusion preferences and download it once it becomes available.

Thank you for your patience while we finalize our testing and get this release to the public.

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