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Home screen preset icons display issue in Illustrator CC2020 on window 10

New Here ,
Jun 11, 2021 Jun 11, 2021

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wan5C70_0-1623396900051.png

Anoyne has the same issue? 

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correct answers 2 Correct answers

Adobe Employee , Jun 11, 2021 Jun 11, 2021

Hi all,

 

We are extremely sorry to hear about this trouble. Our team is currently investigating this and need a few more details to find the root cause of this issue:

  • Please confirm the exact version of Illustrator (25.2.3 or 24.3). You can find version under Help menu (Helpx > About Illustrator). 
  • Share logs by Log Collector tool ( https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html ).
  • System info
    Please press Windows Key + the letter "R" on your keyboard to bring up the to open th
...

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Adobe Employee , Jun 11, 2021 Jun 11, 2021

Please try updating the application to v24. 3 and let us know if that helps resolving this issue.

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New Here ,
Jun 24, 2021 Jun 24, 2021

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I am having this issue also. 

 

I cannot update past version 24.0 as it is the latest version supported by the ESKO system for printing. I have attempted to use a later version but the ESKO plugins had issues and I had to regress.

macOS Catalina 10.15.7

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Explorer ,
Jun 24, 2021 Jun 24, 2021

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Oh man I hate it when Illustrator outdates the plugins because of those stup!d upgrades.

 

The problem with the outdated plugins the should be a solution by going throught the tech support from ESKO.

I had to do the same sh!t for my vinyl cutter thorugh ROLAND, which sucks but what can you do.

 

Takes forever to get that situated. A headache. Sorry for your troubles.

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New Here ,
Jun 28, 2021 Jun 28, 2021

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Yes

 

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New Here ,
Nov 13, 2021 Nov 13, 2021

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Hi there, 

 

I'm having the same issue after not using for quite some time and updating to the newest version. Any known fix for this yet?

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Explorer ,
Nov 15, 2021 Nov 15, 2021

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I basically did an update and it finally fixed the issue. It's probably a way for Illustrator to force you to upgrade. That's just the nature of their business. Good luck! 

DNSGraphics_1-1636994777539.png

 

 

 

 

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