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Hosun
Hosun
Inspiring
March 9, 2019
Question

home screen

  • March 9, 2019
  • 1 reply
  • 894 views

Hi,

I've just purchased Ai.

When I open Ai, home screen is not OK (screenshot below).

I can open the file from File Explorer.

While  I was using the trial version, everything was OK.

Hosun Kang

    This topic has been closed for replies.

    1 reply

    Michael Bullo
    Community Expert
    Michael BulloCommunity Expert
    Community Expert
    March 9, 2019

    Try signing out and then back in to your Creative Cloud account.

    Turn the Home Screen off from within the General section of the Preferences. Then try turning it back on.

      Hosun
      HosunAuthor
      Inspiring
      March 9, 2019

      Hi,

      I tried, but nothing has changed.

      Thank you very much for your reply.

      Hosun Kang

      Michael Bullo
      Community Expert
      Michael BulloCommunity Expert
      Community Expert
      March 10, 2019

      Have you tried resetting the Preferences?

      How to set preferences in Illustrator

      "Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator. You are prompted to delete the current settings. The new preferences files are created the next time you start Illustrator."

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