How can I fix GPU problem in adobe illustrator?

[Creative23894555hdgy]

[Kevin Stohlmeyer]

Do you have the most recent Adobe Illustrator updates?

[Creative23894555hdgy]

Yes, I'm using the most recent adobe illustrator updates. and using Macbook M1 2020

[Creative23894555hdgy]

yes I'm using latest adobe illustrator

[Warren Heaton]

Sorry to hear you're running into this issue.

Which version of macOS are you running?

Which version of Illustrator are your running?

I'm running Illustrator 26.2.1 under macOS 11.6.2 Big Sur on an Apple M1 Mac mini 16GB/2TB and GPU Performace being enabled works as expected. 

[Creative23894555hdgy]

Hi, Hope you're doing great today!

I'm using 12.3.1 (21E258) Big sur on Apple M1 Pro 2020 and using adobe illustrator 2022.

Thank you

[Anubhav M]

Hello @Creative23894555hdgy,

Sorry to hear about this experience. Please confirm the exact version of the OS and Illustrator.

I would request you check if Illustrator works without any issues with GPU Performance turned on under the root user account. If it does, kindly follow these steps under your regular account:

• Fix file permissions by following the steps in this article: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html
• Add Illustrator to Full Disk Access under System Preferences
  
  Go to System Preferences > Security and Privacy > Full Disk Access > Check Adobe Illustrator. It will ask you to quit Illustrator and relaunch it again.

Let us know how it goes. We'll be looking forward to your response.

Thanks,

Anubhav

[Creative23894555hdgy]

Hi there, Hope you're staying healthy. I'm using OS Version is: 12.3.1 (21E258)

I can't find "adobe" folder after the path: /Users/<user>/Library/Preferences/

and I also try to Go to System Preferences > Security and Privacy > Full Disk Access > Check Adobe Illustrator. It will ask you to quit Illustrator and relaunch it again.

but still now working. Please help me

Thank you

[Anubhav M]

Hello @Creative23894555hdgy,

We would like to investigate this further. Would you mind sharing a few more details like:

• Spindump by following the steps shared in this article: https://helpx.adobe.com/uk/photoshop/kb/how-to-get-a-process-sample-or-spindump.html
• SPX file by following these steps:
  Click on Apple Icon > About this Mac > System Report
  This will launch the System Profiler
  Then Click File > Save > Save in Creative Cloud Files
  Then open https://assets.adobe.com/files
  Click on three dots next to SPX file > Share > Copy Link and paste it in a private message.

This information will really help us. I am looking forward to your response.

Thanks,

Anubhav