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How do I force Illustrator to open in Safe Mode?

New Here ,
Jul 14, 2023 Jul 14, 2023

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I have been having issues with Illustrator. When I open it it says I have plug-in errors. Following the link the error message gives me, one of the recommendations is to boot Illustrator in Safe mode. But I can find no way to force it to do that. It says I should follow the prompts when opening but I'm not getting any prompts on the opening screen and I can't find anywhere to do it manually. The I.T. person at my office is also having trouble. Any advice would be greatly appreciated.

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Adobe
Community Expert ,
Jul 14, 2023 Jul 14, 2023

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You need to boot your system in Safe Mode. Which system is it? You should find the instructions on the website of either Microsoft or Apple.

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Adobe Employee ,
Jul 14, 2023 Jul 14, 2023

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Hello @Jennifer2994857315bc,

 

We are sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and checking if it helps?

Also, kindly try the steps shared in this help article to launch Illustrator in Safe Mode (https://helpx.adobe.com/illustrator/using/safe-mode-illustrator-diagnostic-startup-tests.html) and share your observations.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav 

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