I can't open any app from creative cloud on Mac

[Diego Rojas]

I've tried opening Illustrator, Photoshop, Premiere Pro, etc... but I can't open any of them. I tried everything, shutdown, reboot, reinstall but nothing works

[Monika Gause]

Are any Adobe beta apps installed? If so, uninstall them.

[Yogesh5E39]

Resolved now with same tips, have to uninstall all Beta Apps, strangely some of the beta apps were not showing in CC, had to manually uninstall it from the app folder, then it worked.

Thanks

[Pedram26472326zx1i]

Hello,

I delete completely all my Adobe applications, then delete Creative Cloud, reinstall everything, and problem-solve.

[cw-controlcc_B]

Hi there Anubhav,

This unfortunately has not worked for me. I´m running a Mac studio Apple M1 Ultra, 128GB. And it´s still not loading.

What would you advise at this point?

Thanks,

António

[Yogesh5E39]

• Problem with Illustrator and Photoshop. After upgrading Illustrator to Ver. 28.6 and Photoshop to Ver. 25.11 the apps stopped opening.
• MAC OS Sonoma 14.6, on Mac Studio M1 Max.
• Attached are Spindump files for Photoshop & Illustrator along with other screen shots. 

[Monika Gause]

Do you have any Adobe beta apps installed? If so, try and uninstall them.

[Yogesh5E39]

No i dont.

[Monika Gause]

No Adobe beta app? 

In that case you might need to uninstall, run the Adobe Cleaner tool and reinstall.

The Cleaner tool is here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

If you have any custom brushes or other custom stuff, take it out of your system first, so the Cleaner tool cannot erase it.

[Yogesh5E39]

I have done that too: uninstall, run the Adobe Cleaner tool and reinstall. but no resolution.

[Aaron39059980bmn4]

This is currently happening to me too and no matter how many times I install/uninstall it won't work...

[JeniPorter66]

I am loosing my mind on this.. it started today around 5pm and since then i have tried everything in this thread.  I even re installed my OS and did a 2 hour scrub to make sure nothing was affected from malware.  NOPE...  I also have a deadline with my art and i am freaking out.   I have a brand new macbook pro arriving tomorrow so I can do my job... Very expensive HOPE to fix the issue 😞    in all the years I have used Adobe products, never have i experienced this..  totally frustrated and perplexed...

[Monika Gause]

Do you have any Adobe beta apps installed? If so, uninstall them.

[cw-controlcc_B]

Yeah, that didn't work.

Nor trying to instal previous versions. This sucks big time, Adobe. This is beginning to become unsolvable with this new update.

We're depending on these things NOT happening.

[Monika Gause]

Did you reboot the computer?

After uninstalling, run the Adobe Cleaner tool. This is going to be pretty destructive. So if you have custom brushes and stuff, pick them from your system first. Here are the locations: https://www.vektorgarten.de/illustrator-settings.html

The Cleaner tool can be found here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

[cw-controlcc_B]

I did reboot the computer. I did use the Cleaner Tool. Rebooted again.

Installed older version 25.9.11 .And again, no developments. Freezes when initiating.

[Pedram26472326zx1i]

need to uninstall apps completely with all presets and plugins then uninstall creative cloud and installed again