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I dont have access to one of my documents in illustrator

New Here ,
May 05, 2024 May 05, 2024

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have a file in illustrator that wont open says I don't have access its telling me to contact owner. Says because of account im logged in to. Wont even let me delete it

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Bug , How-to

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Adobe
Community Expert ,
May 05, 2024 May 05, 2024

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Are you using multiple accounts?

e.g. at your employer or school?

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Adobe Employee ,
May 08, 2024 May 08, 2024

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Hello @Patricia34196985qs1t,

Thanks for reaching out. Would you mind trying to sign out of your Adobe apps and then signing back in as a personal account, as Monika suggested, to see if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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