Illustrator 2017 broken UI

[Marvinhowru]

I recently started a trial of Illustrator 2017.1.0 and upon application launch, strangely the UI is blank and unusable, there's no exit button either, I have to force close Illustrator please see attached screenshot:

Meanwhile, Photoshop 2017.1.1 works perfectly.

I'm on Windows 10 x64 1703, Intel Iris Plus Graphics 640 running 3840x2160@60hz.

[Monika Gause]

Can you open the preferences with Ctrl+K?

Are you logged in as an Administrator?

Are you behing an aggressive firewall?

[Marvinhowru]

I can open "Preferences" on the top tool bar, the texts like "File", "Edit", "Object" etc appear one by one when I mouse over on the blank space at the top. I tried disabling/enabling different DPI settings and GPU performance, still the same issue.

Yes I'm logged in as admin and the Windows Firewall is set up normally, all other Adobe CC apps work perfectly.

[Monika Gause]

Can you try and disable the GPU acceleration in the preferences?

[Marvinhowru]

I've unchecked "GPU Performance" option, restarted PC, still the same issue.

GPU acceleration in Photoshop and Premiere works fine.

[Monika Gause · Accepted solution]

In Illustrator unfortunately there are several issues with it.

It's Friday, so maybe you should hurry up with it, please contact Customer Care. They won't be available on the weekend:

Contact Customer Care

[Marvinhowru]

Thank you

[wrensauer]

Hi Marvinhowru,

Was Customer Care able to resolve your issue? Let us know if you need further assistance.

Best,

Wren