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Illustrator 2017 unexpected error when saving

New Here ,
Nov 02, 2016 Nov 02, 2016

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I am getting an unexpected error dialog when I try to save a file in Illustrator 2017. It seems to happen after I add a few layers and use the pen tool. I had to roll back to the previous version and that works fine. Wondering if anybody else has had the same challenge. On a win 10 surface.

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correct answers 1 Correct answer

New Here , Nov 16, 2016 Nov 16, 2016

Confirmed: All layers unlocked and visible.

Add one more relieved designer to the list.

Thanks all.

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Adobe
Nov 03, 2016 Nov 03, 2016

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Hi Torgeir,

Were you saving the file locally in the machine? Please share the screenshot of the error.

Regards,

Om

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Community Beginner ,
Nov 03, 2016 Nov 03, 2016

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I'm having the same problem, right after I upgraded to 2017 version.  This must be a bug imo.

It happens to some of my files. Strangely when the files have locked layers, the files won't save.  But when I unlock all of the layers, the files can be saved successfully.

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New Here ,
Nov 04, 2016 Nov 04, 2016

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It happens to me while my files are in RGB mode, change to CMYK then files could be saved even with locked layer/sublayer.

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New Here ,
Nov 23, 2016 Nov 23, 2016

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Thanks that worked

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New Here ,
Nov 03, 2016 Nov 03, 2016

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What a waste of time! Who will pay me when I cannot use Adobe Illustrator? I just cannot work. It does not save files after update. FIX ASAP.

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New Here ,
Nov 03, 2016 Nov 03, 2016

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2016-11-04_154515.jpg

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Community Beginner ,
Nov 05, 2016 Nov 05, 2016

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I'm having a similar issue. I'll be working on an illustration, and Illustrator quits suddenly. The recovered file comes up when I restart it, but I can't save over the old file, nor rename it as a new file. Keeps giving me the "unexpected error" notification.

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Community Beginner ,
Nov 05, 2016 Nov 05, 2016

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Just found out, it will save, but ONLY if ALL my layers are UNlocked.

This is just silly. 

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New Here ,
Nov 08, 2016 Nov 08, 2016

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i found the same workaround : all layers must be displayed and unlocked to be able to save the file....

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New Here ,
Nov 13, 2016 Nov 13, 2016

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That's the same behavior I saw. I would unlock all my layers and the file would save fine (I was in RGB mode and didn't need to change modes). 😕

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Explorer ,
Nov 07, 2016 Nov 07, 2016

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I'm having the same issue, though not with every file, and I can't figure out the common denominator of the files it happens with. The only way to get the file to save once I get the "Unexpected Error" message is to show all layers as well. I hope this is fixed soon.

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Nov 08, 2016 Nov 08, 2016

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Hi all,

Sorry for the inconvenience caused. We are able to reproduce the same at our end. At the moment the workaround is to save the file with the layers unlocked. The bug is already reported to the Engineering Team and we are working on it.

Regards,

Om

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Community Beginner ,
Nov 22, 2016 Nov 22, 2016

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Is this going to be fixed soon? I'm having the same problem and it's now November 22. This is a huge pain.

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Community Beginner ,
Dec 14, 2016 Dec 14, 2016

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Hallo Adobe?! Is there still no solution for this problem? I mean this is not freeware. I pay for it every month, and saving a file is not something really special… should be working, I think… So would you please try and fix this issue or at least tell us why you don't?

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New Here ,
Nov 15, 2016 Nov 15, 2016

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Having the same issue. Like majority once all layers are unlocked and in my case I even have to put all layers visible it will then save.

I am working off a server and it's disrupting my workflow so a quick fix ASAP would be great!

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New Here ,
Nov 16, 2016 Nov 16, 2016

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Confirmed: All layers unlocked and visible.

Add one more relieved designer to the list.

Thanks all.

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Community Beginner ,
Jan 27, 2017 Jan 27, 2017

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I had this issue and fixed it myself before finding this forum thread. In my case, none of my layers are locked (or have been) and I have to turn on all the layers in order to save...this is the only file in my considerable library of files that requires this.

The reason I'm posting is that the original message was referring to Illustrator on Windows and I didn't see a mention of anyone on Mac OS...just wanted you to know...it's on the Mac platform as well...

Come on, Adobe....your sloppiness with software that governs our careers is embarrassing...don't get me started on After Effects....

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Community Beginner ,
Feb 16, 2017 Feb 16, 2017

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Hi @sparkyrose

I'm on a Mac, and I have the same issue. Downloading the update now, which I hope will fix this problem, or I will be missing my deadline.

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Explorer ,
Dec 09, 2016 Dec 09, 2016

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As I understand, they rolled out the update and went on holiday vocation. You see, these are just a small glitches - You just can't normally save or export! Two little bugs, which is none of the importance. Save crashes every time, there's a hidden or locked layer, and "export artboards to .jpg"  just exports to CMYK. Thank god, no one works more or in a rush before Christmas, cause all the Christmas cards and other stuff is already produced in November!

Have a nice holidays, folks.

#JobaniePidariBle!

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New Here ,
Dec 14, 2016 Dec 14, 2016

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This is absurd. The issue is over a month old and still no resolution. Can you refund the subscription fee for the time it has not worked?

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Dec 14, 2016 Dec 14, 2016

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Hi Jana,

I am sorry to hear that you have been facing issues with Illustrator CC 2017.

LINK: https://forums.adobeprerelease.com/illustratorpr/discussion/446/hot-fix-for-illustrator-cc -2017-bui...

We believe we have a fix for the issue. Can you please visit us on this link and validate the fix.

Regards,

Om

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Community Beginner ,
Dec 15, 2016 Dec 15, 2016

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Hallo Ohmnath,

this link leads me to an "access denied" page…?

regards,

a frustrated customer

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Community Expert ,
Dec 15, 2016 Dec 15, 2016

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You will need to join the pre-release group. Find instructions at the top of the Overview page.

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Community Beginner ,
Dec 15, 2016 Dec 15, 2016

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Sorry, but I pay for a software every month! I will not spent my time joining some pre-release group to install any pre-release maybe working software and test it. Adobe knows, there is a mistake in the software and I think it's up to Adobe to fix it, test it and bring a new proper version to their clients as soon as possible…  

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