Skip to main content
T
torgeirb85900207
Participant
November 3, 2016
Answered

Illustrator 2017 unexpected error when saving

  • November 3, 2016
  • 16 replies
  • 12350 views

I am getting an unexpected error dialog when I try to save a file in Illustrator 2017. It seems to happen after I add a few layers and use the pen tool. I had to roll back to the previous version and that works fine. Wondering if anybody else has had the same challenge. On a win 10 surface.

    This topic has been closed for replies.
    Correct answer tomverre

    Confirmed: All layers unlocked and visible.

    Add one more relieved designer to the list.

    Thanks all.

    16 replies

    N
    Nana23
    Participant
    April 20, 2017

    "The files save but then when I open they are the old file or the file I saved doesn't exists."

    I am having the same issue on a Mac Book Pro and running the current OS . I don't know if it was the latest update or what.  I lost almost an entire days work. I am now trying to save the files as pdfs for the printer and NADA

    J
    JackettHaus
    Participant
    April 14, 2017

    I've lost about 8 files and 20 hours because of this issue over last week.  I've had locked layers in all of them. The files save but then when I open they are the old file or the file I saved doesn't exists. Thanks for the thread so that now I know to unlock everything. Hey adobe you should give all of us paying customers a couple of months free since you've cost me hundreds of dollars in work.

      S
      Ser2016
      Participant
      March 15, 2017

      I had the same issue/nightmare in Illustrator CC 2017, but what did it/fixed for me was "...deselect the pdf compatibility..." and this blog as well, thanks and I hope it helps"

      Error "An unknown error has occurred" when you save an Illustrator CS2 file (Windows XP) - Support Knowledgebase

      L
      lizetta132
      Participant
      December 30, 2016

      Come on people just get it fix!!

      Peteris Karklins
      Peteris Karklins
      Known Participant
      December 16, 2016

      You don't like how we work and how fast we fix problems?! Since Creative Cloud we are very low on budget! You pay only 50$ a month - what do you expect?! BUT! We have a special place, where all is fixed, but you can not talk about it! Be quiet and beta test (cause we fired all our testers just like Microsoft did - the new trend) or we will release the sitthy programs, like we do now. 
      Adobe - Crowdwork you pay for™


      Fcuknig awesome!!! Thanks a lot!

      J
      JanaMac
      Participant
      December 14, 2016

      This is absurd. The issue is over a month old and still no resolution. Can you refund the subscription fee for the time it has not worked?

        Om Nath Jha
        Om Nath Jha
        Legend
        December 14, 2016

        Hi Jana,

        I am sorry to hear that you have been facing issues with Illustrator CC 2017.

        LINK: https://forums.adobeprerelease.com/illustratorpr/discussion/446/hot-fix-for-illustrator-cc -2017-build-1

        We believe we have a fix for the issue. Can you please visit us on this link and validate the fix.

        Regards,

        Om

        H
        haraldm60508888
        Participant
        December 15, 2016

        Hallo Ohmnath,

        this link leads me to an "access denied" page…?

        regards,

        a frustrated customer

        Peteris Karklins
        Peteris Karklins
        Known Participant
        December 9, 2016

        As I understand, they rolled out the update and went on holiday vocation. You see, these are just a small glitches - You just can't normally save or export! Two little bugs, which is none of the importance. Save crashes every time, there's a hidden or locked layer, and "export artboards to .jpg"  just exports to CMYK. Thank god, no one works more or in a rush before Christmas, cause all the Christmas cards and other stuff is already produced in November!

        Have a nice holidays, folks.

        #JobaniePidariBle!

        tomverre
        tomverreCorrect answer
        Participant
        November 16, 2016

        Confirmed: All layers unlocked and visible.

        Add one more relieved designer to the list.

        Thanks all.

        S
        sparkyrose
        Participant
        January 27, 2017

        I had this issue and fixed it myself before finding this forum thread. In my case, none of my layers are locked (or have been) and I have to turn on all the layers in order to save...this is the only file in my considerable library of files that requires this.

        The reason I'm posting is that the original message was referring to Illustrator on Windows and I didn't see a mention of anyone on Mac OS...just wanted you to know...it's on the Mac platform as well...

        Come on, Adobe....your sloppiness with software that governs our careers is embarrassing...don't get me started on After Effects....

          W
          whejon
          Participant
          February 16, 2017

          Hi @sparkyrose

          I'm on a Mac, and I have the same issue. Downloading the update now, which I hope will fix this problem, or I will be missing my deadline.

          T
          tomgford
          Participant
          November 15, 2016

          Having the same issue. Like majority once all layers are unlocked and in my case I even have to put all layers visible it will then save.

          I am working off a server and it's disrupting my workflow so a quick fix ASAP would be great!

            Om Nath Jha
            Om Nath Jha
            Legend
            November 8, 2016

            Hi all,

            Sorry for the inconvenience caused. We are able to reproduce the same at our end. At the moment the workaround is to save the file with the layers unlocked. The bug is already reported to the Engineering Team and we are working on it.

            Regards,

            Om

              K
              KB Creative
              Participant
              November 22, 2016

              Is this going to be fixed soon? I'm having the same problem and it's now November 22. This is a huge pain.

                Show more replies
                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices