I'm trying to upgrade to AI 2021, the installation goes right and when I'm trying to open it just crashes.... without error information or any kind of diagnostic.... help!!!!
If I get it correctly, you are facing the similar issue and you have already tried the steps I shared above but the problem still persists. If yes, then I would request if you could share a few more details like:
Share crash logs by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.
Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue? Please note that all the custom settings would reset too. You can also take a backup of the folders in case you want to. Location is mentioned in the article.
I have the same problem, AI is not launching gettting stuck in the launch window, does not give a crash report. I have tried the font validation and re install the app. Please help.
I've restore all the fonts in my computer and reinstall Illustrator 2021, it didn't worked.....I tried the "crash logs" thing..... but illustrator crashes and just shuts, it didn't showed me the panel.... I've also reset the preferences, but it didn't worked either......
Having the exact same issue here and its frustrating. Adobe Illustrator 2021 crashes immediatly. All fonts are vaidated. Running Mac OS Mojave 10.14.6. Have restarted, re-installed, cross check wacom driver, contacted adobe remote assistance. All still fail. It works fine to launch the 2020 version, but not Illsutrator 2021. Please resolve this issue team adobe 😞
Same here, mine does exactly the same. it just keeps on the opening screen and then the activity monitor says it's not responding. I've tried to uninstall & reinstall, restart & relaunch, but it's just the same.
I'm having the exact same problem, and I checked to make sure there are no issues with my fonts already. How can I reinstall Illustrator 2020 in the meantime? I deleted in when i downloaded 2021, but really need to use illustrator for work and need to be able to access it asap. Is there some way I can re download 2020? I can't find it
Se llama font book busca cómo restaurar te recomiendo hacer un respaldo de font instaladas ya que las eliminará pero funcionará yo ya llevo un día usando sin problemas
Can confirm, Illustrator 2020 working fine, Illustrator 2021 freezes while opening at stage "Initializing". Issue occcurs with and without eGPU enabled. Mac Mini Late 2018 32GB RAM Rzer Core X eGPU w. Radeon RX Vega 56 Mac OS Mojave 10.14.6
Identical problem. Very frustrating for a professional, especially as Adobe have started uninstalling my CC fonts as a strong-arm tactic to get you to upgrade. Tempted to scrap my Creative Cloud subscription and go back to CS3.
They had to pull *some* fonts from the Adobe Fonts because of licensing. They cannot get the fonts back, because the license holder decided otherwise. That has nothing to do with urging you to do something.
I'm aware of the licensing reasons for removing fonts from Adobe Fonts. That's not what I'm talking about. Adobe automatically disable your fonts outside of their products due to "lack of use" and force you to either update to prevent the issue, or go through each font individually and redownload it. With a large number of fonts synced CC's app breaks and means you have to restart your machine to jolt it back to being able to reinstall them.
In response to your other point, my answer is as follows: yes; yes; yes; yes; yes.
I've been using Adobe products for my sins since OS 9, and this is what I do every time CC updates and one of my vital apps breaks spontaneously. This has happened every version bar 2019 with one of Photoshop, Illustrator, InDesign or Lightroom. More fool me!
"Adobe automatically disable your fonts outside of their products due to "lack of use" and force you to either update to prevent the issue, or go through each font individually and redownload it. "
You might be confusing Adobe with some other company. Adobe has no influence on fonts outside of their products.
Since you are using Illustrator forso long, you might already know that Illustrator is very picky about fonts. Always has been and probably always will be. If you want to force InDsign to use specific fonts, put them in the Fonts folder beside your project.
Hi everyone!!!!! I'm glad to tell you that some amazing user give me THE tip to solve this issue, if you're using a wacom tablet you have to uninstall the drivers and launch illustrator 2020 and then reinstall the drivers, mine is working smoothly after that, hope it helps some of you too! thanks buddy!
Illustrator 2021 crashes by launch. All other Adobe apps work just fine.
And yes I use a wacom tablet.
Can you help me how I can install Illustrator 2020? I cant find it in the Adobe store. Do i have to uninstall the wacom tablet drivers? So I can only use Illustrator 2020 not 2021? Sorry, I am a tech-dummy.
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