Illustrator 2024- Problems using Pantone Connect extension

[Akila37920170bped]

I followed the Adobe Forum to install Pantone Connect, opened it in the extension folder,. signed up etc. But while Creative Cloud shows the plugin is installed, the Pantone colour books do not show up in Illustrator. Why? What should I do? Thanks

[jane-e]

@Akila37920170bped 

I've moved your post from Using the Community to the Illustrator forum where you are more likely to get help.

Jane

[Anubhav M]

Hello @Akila37920170bped,

Thanks for reaching out. After installing the Pantone Connect plugin, it should be available under the Window > Extensions Menu.

To add colors to the Swatches menu, please follow the steps shared here: (https://adobe.ly/4cbvv39).

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,
Anubhav

[Akila37920170bped]

Thanks for responding, but the problem is not where to locate the
extension.

It was indeed in the extensions menu. But having opened it and signed up
etc the colour books DO NOT APPEAR in the colour books menu anywhere! Yes
it shows that the plugin is installed.

Regards

Akila Seshasayee
(personal details removed by moderator)

[Monika Gause]

Please contact Pantone about that.

[evguess]

I recently subscribed to Pantone Connect. Unfortunately, we don't get the color books like we did before. You must search for the colors in the extension and add them to your swatches. Mouse over the swatch, click the three dots in the upper right-hand corner and select "add to swatch" from the dropdown menu. Note that simply selecting the color swatch only adds the screen mix to your sampled color in Illustrator, not the PMS. You have to add it to the swatches first.

If you're trying to match a color in your file, select "COLOR" in the extension (bottom left) and select "CONVERT", then it gives you the option to input your color mix (CMYK/RGB/LAB) or HEX number. 

I hope you and others find this helpful. There may be better ways to deal with all of this, but this is what has worked for me.

[Akila37920170bped]

Thank you very much. I’ll give it a shot. Akila Seshasayee