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My illustrator has been crashing daily. Happens probably 10x a day. It's beyond frustrating!!
Running on Macbook16 catalina 10.15.1 and illustrator 24.0.1.
This is not specific to a document. It is crashing for any files open or saving. It would give me a prompt "illustrator has unexpededly quit"
Attached is the log. Under "Reason", reads Namespace signal, code 0XB.
{Renamed By MOD}
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Is a printer connected, set up as default printer and turned on? Illustrator needs a printer.
Are the files located on the harddrive?
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Hi there,
Sorry to hear about the trouble you are facing with Illustrator. In addition to what Monika suggested you can also try the following steps:
Disclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.
Regards
Rishabh
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After clashing, do "Run Diagnosis". You'll know the reason.
In my case, a custom plugin was caused the problem.
Then removed it from "Plug-ins" folder. solved.
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Where do you go to "Run Diagnosis"?
I can't find it.
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Ah... At last - this worked!
I removed FontAgent.aip from: /Applications/Adobe Illustrator 2020/Plugins/
Illustrator opens Okay for now. Phew.
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Good afternoon, I do have conflicting plugins, but when I go to my plugin folder in Illustrator 2020 the only item in there is Plugins.txt? Where are these plugins?
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Those are Illustrator's own plugins, which are installed by default (and they are needed). When this appears, you might have left your antivirus turned on when installing the app.
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Hi there,
Sorry to hear about your experience. In addition to what Monika has suggested, please follow instructions given on this help article to troubleshoot this issue.
Let us know if it helps. Looking forward to your response.
Regards,
Ashutosh