Was just doing my day-to-day jobs, and suddenly both Illustrator and InDesign stop working. I can't open new or existing files - they both freeze and say "Application not Responding". Photoshop and the other Adobe apps work fine.
Prior there were no new updates, all the software was up to date, I made sure my files weren't taking up space (I use dropbox for my file storing). To try and fix this problem I have since updated my computer, installed and uninstalled older versions of Ai and Ind to see if those worked (they didn't), completely uninstalled both applications, restarted my computer a number of times, disconnected my wireless keyboard and connected them directly to my desktop tower. Nothing. I don't know what else to try...
Computer specs: Mac Pro (late 2013)
Processor: 3.5 GHz 6-Core Intel Xeon E5
Operating system : macOS version 11.5 (Big Sur)
RAM: 32 GB
Hard Disk: 270 of 500 GB
Monitor: S27F350 Samsung (1920x1080)
GPU: AMD FirePro D700 6 GB
Internet Connection - Ehternet connection
Hardware overview:
Model Name: Mac Pro
Model Identifier: MacPro6,1
Processor Name: 6-Core Intel Xeon E5
Processor Speed: 3.5 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Hyper-Threading Technology: Enabled
Memory: 32 GB
System Firmware Version: 428.140.7.0.0
SMC Version (system): 2.20f18
Panel Illumination Version: 1.4a6
Serial Number (system): F5KWX028F694
Hardware UUID: 5F77863B-92FF-5381-87D9-D408E8A410B8
Provisioning UDID: 5F77863B-92FF-5381-87D9-D408E8A410B8 
1 Correct answer
I managed to get Ai working, but Id still gets stuck after it opens a new file. (For the people experiencing this same problem go to Illustrator -> Preferences -> Performance -> uncheck GPU performance)
Id is version 16.3.2
2
Replies
AdChoices