Illustrator application window moves behind everything when I try to move it (mac)

[charlesc41889467]

It's a little difficult to explain this properly, but whenever I try to move the Illustrator program window to another part of my screen, it instantly moves behind every other program window I have open. Even if I just move it a teeny tiny bit...boom... now it's behind all the programs I have open. It is very annoying and I can't find a solution anywhere. I dropped in "before and after" screenshots if they help at all. You can see the "Pathfinder" toolbar is still in front of the Chrome window so it's definitely a weird glitch. The issue doesn't happen with any other Adobe program either. I have updated to the latest vesion of AI a few times and still no luck. I have a 2021 Macbook Pro. Anyone have a solution? Thank you.

[analytical_fantasy5C57]

Anshul, AI v 28.1 which was updated via CC 2 days ago now has the same issue again! OSX fully updated as well.

[Kaesee]

Originally this problem was only happening to me with Photoshop. I updated the app, and for half a day, the problem went away. Then it started happening again. And within the last three days, I noticed that Illustrator started doing the same thing. 

• My MacOS version is Ventura 13.4.1 (22F82)

[Gary340844772pas]

Sonoma 14.2.1and previously Ventura, both photoshop and illustartor. Where is the workspace layout please?

[louises33765860]

I am on Mac Sonoma, I had one of your guys try and fix it is was okay for a few mins and then same thing all the widows in behind the page jump infront. not with photoshop though 

[gspirtle]

I am having the same problem with Photoshop. Driving me crazy. Adobe products are becoming more and more buggy.

[Kristinr58]

I am also having problems with Photoshop, and sometimes InDesign, going behind all open windows.
Thanks,
Kris

[Anshul_Saini]

Hello All,

Thank you for your patience with this issue. We've been actively working on a possible fix, and we've just released the latest Beta build (version 28.1.87). Could you please give it a try and let us know if the problem is resolved with this version? Your feedback will help us ensure a smoother experience for you. Thanks for your understanding and cooperation!

Best,

Anshul Saini

#Marking it correct to highlight & notify you all.

[Jamie ReadsDirect]

Hi Anshul,

I tried with Adobe Illustrator 2024 (Beta) 28.1 87 and seems the problem is resolved for me. Will I now have to use the beta to work and eliminate the other standard one?

[FH Addict]

Hello Anshul, just tested it and… it works. Back to normality 😉
Thanks

[Anshul_Saini]

Thank you for sharing your experience, @FH Addict @Jamie ReadsDirect. I'm glad to hear that the issue has been resolved for you with the Adobe Illustrator 2024 (Beta) 28.1 87. Generally, when a fix is implemented in the beta version, it does make its way into the next public release. So, you can expect the improvements to be available in the standard version once the next public update is rolled out. Feel free to continue using the beta version, and you should see the improvements soon. Please don't hesitate to reach out if you encounter any further issues or have more questions.

Best,

Anshul Saini

[Jamie ReadsDirect]

Hi Anshul, 

Bad news, the issue is back.. in the Adobe Illustrator 2024 (Beta) 28.1 87. I was working and all was normal until the problem comes again. I hope this feedback can help you.

[FH Addict]

Hello Jamie, as Illustrator 28.0 is not replaced with the beta, didn't you - by mistake - opened the 28.0. 
I did it by mistake and yes it was not working
.

[Jamie ReadsDirect]

Hi @FH Addict I'm using the leatest versions of both and the problem is there. But what is funny is that it doesn't happen just when I install  Adobe Illustrator but after using it a few times.. when i start to swap and drag the windows after several times.

[FH Addict]

Strange! I am not working a lot with Illustrator so I can't test if in the long term it doesn't work anymore.
Did you boot your Mac to test if the Beta is working again? if yes, let's wait other users feedbacks 😉

[Anshul_Saini]

I appreciate your update, @Jamie ReadsDirect. It's unfortunate that the issue resurfaced.

It is possible you are facing another issue related to the macOS Sonoma update that may cause similar problems. Could you please check this post (https://community.adobe.com/t5/illustrator-discussions/unable-to-use-toolbar-in-illustrator-after-so...) and see if it aligns with your experience? Your feedback is valuable, and it will help us identify and address the issue effectively. Thank you for your patience and cooperation.

best,

Anshul Saini

[Michael Sheun]

The same thing is happening to me also and its so boody annoying. Is there a fix for this yet? I'm on OS Sonoma v14.0

[Monika Gause]

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@Michael Sheun  schrieb:

The same thing is happening to me also and its so boody annoying. Is there a fix for this yet? I'm on OS Sonoma v14.0

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Did you already try the update to Sonoma 14.1.1?

[louises33765860]

I am up to date on Illustrator, Photoshop and Indesign same issue I am affraid 

[FH Addict]

The last Illustrator update 28.1 does not solve the problem whereas the beta 28.15 still solves it 😉

[Randy_111]

Same here, still an issue with Ai 28.1, running Ventura 13.6.3, come on Adobe!

[Anshul_Saini]

Hello @FH Addict and @Randy_111,

Thank you for bringing this to our attention. I'm sorry to hear that the issue persists despite the latest Illustrator update (28.1). Your feedback is valuable, and we appreciate your patience.

I will escalate the matter to the product team for further investigation. Thank you for your cooperation, and we'll do our best to address this concern.

Best,

Anshul Saini

[biancaf74260468]

Having same issue

[Randy_111]

It also started to happen sporadically in photoshop to me. I seem to have sovled the problem in both by creating a new Workspace for both from a scratch.

Randy

[Randy_111]

Mine has been stable since I redid my workspace, I believe I used Essentials in Ai as my starting point. But the one thing I have noticed when I'm in photoshop and if pull a tab off, (see attachments) problem can SOMETIME reappear. I have two monitors so some of my windows are on a second screen.

[adrianh70193946]

The problem has actually come back.

Setting a new workspace works momentarily, but then inexplicably comes back.

I have no Idea how to solve the issue. Let's hope Adobe can!