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nazc37664626
nazc37664626
Participant
March 23, 2017
Question

Illustrator bounding box and drawing tools points appears elsewhere

  • March 23, 2017
  • 1 reply
  • 1930 views

Hi all,

Today my illustrator cc started to act really weird. Yesterday it was fine (curious).

First I started to see the bounding boxes of shapes away from the shape it self, which made it really hard to transform them. Couldn't find a solution to it so kept going, but whenever I choose multiple objects bounding box would work fine (where it's supposed to be). Sometimes it fixed it self and sometimes not. Then I realized that this happens also when I use curvature or pen tool. So the actual points I am drawing is in one place and I see the line I am drawing somewhere else (see the ss)

I tried:

- Closing AI and turning it on again. Multiple times, also ctrl+shift+alt while opening it.

-Trying to draw something in a new file(also same stuff happens).

-Save as the file that I'm working on and opening the new save (no fix).

-Turning the computer off and on again, multiple times.

-Uninstall-reinstall AI.

-Tried to reset bounding box but couldn't because:

I have no idea why.

-All that hiding bounding box on and off things shift+ctrl+B etc.

We don't have any IT or tech people at our company so any advice is much appreciated!

Thank you.

This topic has been closed for replies.

1 reply

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
March 23, 2017

Can you do a system restore to go back to a date before this started? If not please post a screenshot or your control panel that that shows recently installed, and we can help identify whatever evil parasite attached itself. Illustrator often gets affected by PC viruses, and the reason I am not dual platform anymore but am more than happy to help to get revenge on past sufferings I had with the windows OS.

Though I had this happen on a mac a few times over recent years, this went away after restart of the file, and yours happened suddenly and on multiple files.

There is a chance this is not a virus, and you can try

  • Object >> transform >> reset bounding box.
  • CTRL E to toggle off GPU preview (watch in parentheses after you filename to see which mode you are in)

How To View Recently Installed Programs/Apps In Windows 10

nazc37664626
nazc37664626Author
Participant
March 24, 2017

Hello Mike,

After I posted the question I kept trying things. At the end the issue resolved but I still don't know why or what caused it and what fixed it.

I don't have any idea if this is related but after I detached my laptop from the screen that I was using that issue resolved but instead cc started crashing every 5 minutes. Then I uninstalled ai cc 17 and download cc 15, no problems. Another thing was windows was having problems updating so I used ai cc 15 through the day and then reset the pc. Today, I have ai cc 17 and everything is working fine except occasional crashes once in a while. Why those happen event though I optimized performance settings? I am out of guesses.

Thank you for your reply!

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
March 24, 2017

Thanks for the followup, this might help someone else.

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