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illustrator cc 2019 unresponsive after creating new file

Community Expert ,
Oct 18, 2018 Oct 18, 2018

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Does anybody know what this panel is called and how one can get rid of it?

Screen Shot 2018-10-18 at 09.52.08.png

Because as it is it seems to result in Illustrator CC 2019 (23.0) on MacOS 10.12.6 becoming unresponsive (menus grayed out) after creating a new File (both with the current and the legacy new file interface) for me.

Whether I close that panel with the close-button top left, with »Skip Tour« or with »Okay« does not seem to make a difference.

illustratorNewFileUnresponsive.gif

When opening existing files the window does not appear.

Restoring the Preferences did not do any good either.

Sorry if I should have overlooked an existing thread on this issue.

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Adobe
Community Expert ,
Nov 02, 2018 Nov 02, 2018

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Usually those panels shouldn't reappear after you have closed them.

But when you rebuild preferences they will do, because Illustrator then does not know that you have already closed them.

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Community Expert ,
Nov 03, 2018 Nov 03, 2018

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Thanks.

Apparently the latest update fixed the issue.

Seems peculiar that an update had to be released so soon.

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Community Expert ,
Nov 25, 2018 Nov 25, 2018

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I seem to have been mistaken, while the Welcome panel does not appear anymore the application still becomes unresponsive after File > New … with 23.0.1

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