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Illustrator CC crashes on opening

Explorer ,
Jun 21, 2013 Jun 21, 2013

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Illustrator CC crashes on startup, can get it to start if IdealFileFormat.aipi is removed. This is a Mac running the latest operating system version. I also uninstalled and reinstalled Illustrator CC with no luck. Also crashed in my Guest Account. Tried all the normal stuff. A chat provided no information of use. Also, told during start up that FXGFile.aip did not load. Since no one else appears to have this issue, there must be a call in IdealFileFormat.aip that my machine does not like, any ideas?

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Ted

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correct answers 1 Correct answer

Community Expert , Jun 24, 2013 Jun 24, 2013

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New Here ,
Jan 15, 2015 Jan 15, 2015

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If you have other keyboard installed, like Russian or Serbian or Bosnian or so it will crash, Illustrator will crash while opening, InDesign will lose its keyboard shortcut abilities and Photoshop CC will crash while saving and also Acrobat. Change Keyboard back to US and its normal again. I dont know why is that but it worked for me.

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