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Illustrator crash while working | macOS 13.5.2

Community Beginner ,
May 29, 2024 May 29, 2024

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I'm so tired of illustrator constantly crashing and I don't know what to do at this point. I've already read articles and uninstalled it then installed older versions, but illustrator keeps crashing before I can even design anything. I can't even finish my homework, which is due the next morning. I'm trying so hard not to curse, but I'm pissed and slightly in panic mode!!! I have a 2021 iMac with the M1 chip. I'm on Ventura 13.5.2. I haven't updated because I haven't had any problems with the version that I'm on. I also have 621 GBs so there's enough space. I don't know much about computers, so I'm not sure what the problem could be, if it's even the computer in the first place because my other apps run fine with no problems. It's always Illustrator that has something going on. Note: Renamed by Mod
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Bug , How-to , Performance

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Adobe
Community Expert ,
May 29, 2024 May 29, 2024

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How much RAM is installed?

Is color management set up properly? And not "Emulate Illustrator 6"?

Do you have a printer installed?

Are all fonts OK and aren't there too many fonts?

Do you have any third party plugins installed?

 

At which point exactly does it crash?

 

You can also contact https://helpx.adobe.com/contact.html They can login to your system to figure it out.

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Adobe Employee ,
May 29, 2024 May 29, 2024

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Hello @Nicki895,

Hey there, we understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/44ZqnfH) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4bClFXL). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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Community Beginner ,
May 30, 2024 May 30, 2024

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As far as I know, the fonts are fine and I do have a wireless printer connected. How do you check for bad fonts? I have 8 GB of RAM. I don't have plug-ins installed. The app crashes within a few minutes of working in it. The color setting is on North America General Purpose 2. I uninstalled it and installed 28.4.1. and I was able to finish my work. I don't know how long it's going to last though. 

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Community Beginner ,
May 30, 2024 May 30, 2024

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As far as I know, the fonts are fine and I do have a wireless printer connected. How do you check for bad fonts? I have 8 GB of RAM. I don't have plug-ins installed. The app crashes within a few minutes of working in it. The color setting is on North America General Purpose 2. I uninstalled it and installed 28.4.1. and I was able to finish my work. I don't know how long it's going to last though. Replied to the wrong person.

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Community Beginner ,
May 30, 2024 May 30, 2024

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Oh nvm, it just goes all in the same reply thread

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Community Expert ,
May 30, 2024 May 30, 2024

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8 GB of RAM is just sufficient to launch Illustrator at all.

 

You could use Fontbook to search for bad fonts.

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