0
Illustrator CS6 keeps crashing on Windows 7 computer
![Guest](https://community.adobe.com/html/@9D6E3E2F9C43EC8C06F730688F2F178B/assets/anonymous_user.webp)
/t5/illustrator-discussions/illustrator-cs6-keeps-crashing-on-windows-7-computer/td-p/10555083
Jul 09, 2019
Jul 09, 2019
Copy link to clipboard
Copied
What have I tried?
Defragging HDD
Uninstalling CS6
Running the Adobe clean up tool
Reinstalling CS6
System Info:
Error Messages from Event Viewer:
Any next step suggestions are appreciated.
{Renamed by MOD}
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
Learn more
Explore related tutorials & articles
Community Expert
,
/t5/illustrator-discussions/illustrator-cs6-keeps-crashing-on-windows-7-computer/m-p/10555084#M141317
Jul 09, 2019
Jul 09, 2019
Copy link to clipboard
Copied
Hi. Please try resetting the preferences: How to set preferences in Illustrator
Marlon Ceballos.
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
Learn more
Community Expert
,
/t5/illustrator-discussions/illustrator-cs6-keeps-crashing-on-windows-7-computer/m-p/10555085#M141318
Jul 10, 2019
Jul 10, 2019
Copy link to clipboard
Copied
Exactly when does it crash?
When launching?
Opening afile?
Saving a file?
Something else?
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
Learn more
Adobe Employee
,
LATEST
/t5/illustrator-discussions/illustrator-cs6-keeps-crashing-on-windows-7-computer/m-p/10555086#M141319
Jul 24, 2019
Jul 24, 2019
Copy link to clipboard
Copied
Hi Taveres,
We are extremely sorry to see that Illustrator is crashing multiple times a day. I am hopeful that the issue is resolved by now. If not, in addition to the questions asked above, I would request if you can share a few more details like:
- Is the issue related to a specific document(s)/asset(s)? If yes, could you please share the document(s)/asset(s) with us? You can upload it to the creative cloud and share the download link.
- Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
- When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
Regards,
Srishti
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
Learn more
![](/skins/images/E3E4AFE003C95F0FF3D8EDFF67AF85D5/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/E3E4AFE003C95F0FF3D8EDFF67AF85D5/responsive_peak/images/icon_anonymous_message.png)