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Illustrator CS6 keeps crashing on Windows 7 computer

Guest
Jul 09, 2019 Jul 09, 2019

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What have I tried?

Defragging HDD

Uninstalling CS6

Running the Adobe clean up tool

Reinstalling CS6

System Info:

Error Messages from Event Viewer:

Any next step suggestions are appreciated.

{Renamed by MOD}

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Adobe
Community Expert ,
Jul 09, 2019 Jul 09, 2019

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Hi. Please try resetting the preferences: How to set preferences in Illustrator

Marlon Ceballos.

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Community Expert ,
Jul 10, 2019 Jul 10, 2019

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Exactly when does it crash?

When launching?

Opening afile?

Saving a file?

Something else?

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Adobe Employee ,
Jul 24, 2019 Jul 24, 2019

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Hi Taveres,

We are extremely sorry to see that Illustrator is crashing multiple times a day. I am hopeful that the issue is resolved by now. If not, in addition to the questions asked above, I would request if you can share a few more details like:

  • Is the issue related to a specific document(s)/asset(s)? If yes, could you please share the document(s)/asset(s) with us? You can upload it to the creative cloud and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

Regards,

Srishti

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