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Illustrator CS6: Unknown Error when saving files containing visible fonts

New Here ,
Feb 01, 2017 Feb 01, 2017

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Hi together,

After I reinstalled Adobe Illustrator CS6 I have a weird problem: When I´m about to design a logo with some text fields I always get an "Unknown Error" when I try to save the file as an .ai.

I also tried saving as an .eps file but that also does not work (Error: "Can´t save the illustration. Can´t print the illustration") Same error occurs when I try to print the file.

I did some experiments and found out when I remove the text or make it invisible I can save and print the file.

Does anybody know what is going wrong here?

I run Illustrator CS6 on a MacBook Pro (2011) with OSX Sierra.

Thanks in advance!

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Adobe
Community Expert ,
Feb 01, 2017 Feb 01, 2017

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What type of font are you using? OpenType, TrueType or PS1?

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New Here ,
Feb 02, 2017 Feb 02, 2017

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Hi Larry,

I looked up my font collection on my Mac and saved a copy of font´s info I want to use. The 5th line says "Type: OpenType TrueType" (Sorry the screenshot contains the german designators..)

Font.jpeg

Does that help?

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Community Expert ,
Feb 02, 2017 Feb 02, 2017

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dvanbittner schrieb:

I did some experiments and found out when I remove the text or make it invisible I can save and print the file.

Does that happen with all fonts or just this one?

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New Here ,
Feb 02, 2017 Feb 02, 2017

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@Monika Gause: Yes this happens with all fonts I selected already. And I tried quite a lot

@dougofakkad: Why is this a problem? Do you mean the Notebook or the OS?

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Community Expert ,
Feb 02, 2017 Feb 02, 2017

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The OS. This forum is full of Sierra threads.

And then: it's not fully compatible with CS6.

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Community Expert ,
Feb 02, 2017 Feb 02, 2017

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dvanbittner wrote:

I run Illustrator CS6 on a MacBook Pro (2011) with OSX Sierra.

it's possible that this is the problem.

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