Illustrator Exporting Blurry PNG HELP!

[leahr51617887]

I am having issues exporting my Illustrator files into .png. No matter how high the resolution is set to, the exported image still turns out blurry. Adobe support was no help, they basically gave up because they had no idea what to do. They deleted all Adobe programs off of my computer and tried reinstalling and it did not help as well as some other troubleshooting steps. My exported pdfs look clear. I have also tried exporting other files to see if the one I am working on is messed up, yet they all still export blurry. My file is just a standard business card in the standard size.

Thanks in advance

[Monika Gause]

Please show and tell us what exactly they require.

[Sillen]

Hi. 

I have struggled with the same problem this afternoon. Tried all kinds of settings and ways of saving. Finally; it worked using "Save for web and png-24. (I think it's strange though, because I have used asset export  and exporting artboard several times before and haven't noticed the same thing.) When I look at the detail settings in the final images I see that when using the "Save for web and png-24, I get a bit depth of 32, the other export options result in a bit-depth of 24. That's the only difference I noticed. 

[Radiant_Light1549]

I'm having the exact same problem. I've read through all of the repsonses and none of those solutions helped. This is unacceptable, right? Why in some versions of Photoshop and Illusrator they've solved this problem, and then suddenly it pops up again every few years. I'm so frustrated!

[rox19]

Same problem fo me !!!!!!!!  Very very annoying

[Ton Frederiks]

Can you show the problem?

[rox19]

I have a common file ai . It's a 2048x2048 simply post for facebook. When i export it as png (no antialias) it's all okay if i open it with the windows viewer. But when i upload it on facebook, it's very ugly it seems to be antialiased and colors are muddy.
I work with a RGB file, no matter what resolution i export the png.
I tried and tried but nothing worked! 😞 😞

[Larry G. Schneider]

In order to save themselves band width Facebook and others will automatically apply a compression algorithm over which you have no control. Make your pixel based images at the size they want and don't try to increase the resolution. It won't work.

[rox19]

No. Unfortunately it is not the solution. I tried several standard formats for Facebook:
2048x2048
1200x 1200
1080x1800
each of these formats, although are Facebook standard, has produced the same ugly result 😞

How is it possible that a colleague of mine, with a 1080x1080 file, with the same colors and the same shapes does not have this export problem?
If she tries to export my file from her PC there is always this problem. I don’t understand where the error is

[Ton Frederiks]

Did you select Art Optimized when exporting as png?

Did you try to open the result in a webbrowser to check the quality?

[rox19]

Yes, i tried but nothing woks!

Tried with antialias checked (art optimised) and tried with no antialias. Nothing changed.

The result in webbrowser instead is good! 

[Ton Frederiks]

If the result in the web browser looks good, the problem is not with the file, but with Facebook.

[Muttyana]

I have the same problem with an A3 file, I am exporting a .png with 300dpi and when I preview it in my Mac the images are pixelated. I did try this, exporting the .png as an Art Optimized and got the same results.

[Monika Gause]

When saving a PNG your are creating pixels ...

[Muttyana]

I don't think the problem is that we, as users, don't understand what a pixel image is, believe me when I say that I definatly know and understand the difference between a vector image from a raster image. The problem that Illustrator is having is that it's exporting files of 300dpi to a canvas size which is 72dpi, therefore the resolution is horribly pixelated. I assume we're all graphic designer or related so we know and understand how this software works and what to expect when exporting vector as rasters with specific criterias. I tested the resolution and exported in a ridiculous 600dpi size image and it got a tiny bit better, remember I am talking about a A3 size file, not a tiny one. I just updated Illustration and still have the same issue. This is a problem with the software and its parameters of exporting.

[Ton Frederiks]

AryLee , can you start a new topic with your problem?

This one varies from tiny images looking blurry to images mistreated by Facebook and in your case an large A3.

[rox19]

I don'r know why with the same artwork and same dimension file png exportaion and upload for facebook is good to others and muddy for me. 

Still no solution for this problem

[Monika Gause]

"I don'r know why with the same artwork and same dimension file png exportaion and upload for facebook is good to others and muddy for me. "

Does the exported PNG look good?

And only after uploading to Facebook look bad?

[rox19]

Yes. But it's strange; meanwhile a collegue created a post for facebook with the artwork creating by me from a file i created, So: same dimension file, same colors, only text changed. 

That png was great, the mine are still muddy

[Monika Gause]

Can you please show something?

[rox19]

Check it from mobile! 

This is perfect

https://www.facebook.com/comitatoconsulta/photos/a.114887900110078/128281865437348/?type=3&theater

VS

This has muddy effect

https://www.facebook.com/comitatoconsulta/photos/a.114887900110078/129676281964573/?type=3&theater

[Monika Gause]

Do they look the same directly after saving as a PNG?

Has yours been made in RGB?

Without seeing both source files and without seeing both PNGs before upload nobody can help you.

[rox19]

Here are files. Good luck with them

https://mega.nz/folder/axQBxQhA#w4Xw0TpxP9RHpC6rvZbnaQ

[Monika Gause]

I don't see any difference. Also when saving them and uploading them to Facebook.

Only remaining explanation: your mobile provider compresses the images when you visit the page.

What remains: when the images are OK after export from Illustrator and this happens only after upload to whatver service, then Illustrator can't do anything about it.

[rox19]

If you can’t tell the difference between the files, I already wrote it.
Your explanation doesn’t make much sense. If the problem were my provider, I would see both pngs badly. Instead, one of the two is in high quality, the other is really bad. But all these considerations I had already written previously.

So i still consider this problem not solved. 😞 

[Monika Gause]

I can tell the differences from your screenshots. But when I do the same, I don't get them.

You still haven't answered if the PNGs directly out of Illustrator look the same for you. They do for me.

So you will have to sort this out with someone else.