Illustrator failing to load .ai files

Forum|Forum|6 years ago
March 19, 2019
3 replies
1263 views

Hi adobe,

I need immediate help with this issue - last year I was using Illustrator on my Mac without any issues. I paused my monthly subscription and two weeks ago renewed it. I downloaded a new version of Illustrator (CC 2019 version) , but now my already existing .ai files won't open. I ran the "uninstall" to clear the old version. The program is working, except when I try to open an existing .ai file it freezes - the loading circle pops up and it simply fails to load. I need to get Illustrator up and running asap - I have purchased a subscription for the previous two weeks but have been unable to get the program operating.

Please help!

Thanks so much

illustrator-issues

This topic has been closed for replies.

shawn_starc

Inspiring

If resetting preferences doesn't work. The download the previous version of AI. The version in which you have created the file > try to open in it.

Help me with the system configuration and do font validation of your system too.

Michael Bullo

Community Expert

Try resetting the Illustrator preferences as these can survive a reinstallation of the software.

How to set preferences in Illustrator

"Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator. You are prompted to delete the current settings. The new preferences files are created the next time you start Illustrator."