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Illustrator home screen problem

New Here ,
Apr 10, 2024 Apr 10, 2024

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Hey,
The software does not open the main screen for me, but I can click on files and open a file as usual. Does anyone know what the problem is? and what can I do? 

my computer is Lenovo gaming i5 intel with 3050 Graphics accelerator.צילום מסך 1 .pngצילום מסך 2.png

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Bug , How-to

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Adobe
Adobe Employee ,
Apr 10, 2024 Apr 10, 2024

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Hello @Hadarby,

We understand that encountering technical issues can be frustrating. Would you mind trying the following steps to check if they help:
- Close all Adobe apps

- Rename the UXP folder to UXP.old from the following location:
(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

Looking forward to hearing from you.

 

Thanks,

Anubhav

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