Illustrator keeps crashing when starting up on Microsoft Surface Pro Laptop....Everthing is updated....NO CUSTOMER SERVICE AVAILABLE....WANT FULL REFUND!!

[mmarquez0509]

I've had a continuous Adobe subscription for a few years now. It wasn't until today that I realized just how garbage their customer service is. To start off they don't have an email to reach out to. Their chat is "busy". I called and I was on hold for the longest and no one answered me. I'm working right now and I NEED the service I PAY for to work RIGHT NOW. Since Adobe doesn't seem to provide any help I want my money back for my entire subscription. It's ridiculous that the customer service can be this bad.....so bad that right now it's literally non-existent. I didn't realize you guys were government employees not receiving pay or something. Give me my money back. I'm done using your product and I'm taking this up with my bank/credit car company. I exhausted all my means of communicating with Adobe. Bye!!

[Srishti Bali]

Hi there,

We are extremely sorry to hear about this frustrating experience. I would request if you can share a few more details like:

• Operating System(Exact version of MAC/Windows)
• Exact version of Illustrator
• Crash Report/Event Viewer log
• Does it give any error code? If yes, please share the screenshot.

Regards,

Srishti

[mmarquez0509]

Microsoft Windows Pro 10

The latest version of Illustrator (It offers no more updates)

Initially it did say something about sending a crash report which I said "ok" and then it just crashed again and now evertime I open Illustrator it will stay open for about 1 minute and then crash. No error code or anything. It just closes itself.

[mmarquez0509]

I restarted my computer....I turned off my computer. Nothing works.

[Srishti Bali]

Hi there,

Please enter your email address and then send the crash report or simply Copy-Paste the entire report here and share the link. As you are using Windows, please check for Event Viewer log as well.

Regards,

Srishti

[mmarquez0509]

I literally do not get a crash report it just closes. I'm going to post a video for you to see.

[mmarquez0509]

[mmarquez0509]

I'm over this. How do I get a refund? I don't have time to deal with this. I need to work.

[johnatthecastle]

Lots of people are reporting the same problem (I'm having it too). It's happening across Macs and PCs using different operating systems, and it all started around the same time.

[mmarquez0509]

Well that's comforting. Hopefully they have a fix....I'm losing money as we speak. SMH

[Srishti Bali]

Hi Everyone,

Greetings from Adobe!

We are extremely sorry about the inconvenience caused. We are currently investigating the root cause of the issue. Please keep submitting the crash report with your email IDs and share event viewer logs(see screenshot) in case you are using Windows system.

Please stay tuned for updates, and thanks in advance for your patience.

Regards,

Srishti

[shawn_starc]

Turn off the internet and then try to launch AI CC 23.0.1

As this is working from my end. I hope it will resolve it yours too

[Srishti Bali]

Hi all,

Sorry about the trouble. The issue has been resolved, please try again. We believe the crashing should no longer occur.

Regards,

Srishti