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It was running fine, then randomly stopped launching. When I try, it gets to the point of checking and initializing, then freezes. Always a different item that it's initializing when it freezes. What I have tried:
System info:
Searching here shows this has been an issue for years. Any suggestions before I give up and start using something else?
Hello everyone,
We have received several reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 28.6. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching. The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specif
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@cristall_7777 schrieb:
Same uninstalled and installed but still said damage
You uninstalled the betas and then installed them again?
Uninstall them. No reinstall until further notice. Does that work?
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Thank you, Ton. That did the trick, uninstalling all of the Adobe Beta apps that I had installed. I had done so before, in part, assuming apps like Efter Effects, Premiere Pro, or Media Encoder would be as relevant to the operation of Illustrator, as InDesign or Photoshop might have on its function.
For whatever reason that exists in the Beta builds, something is toxic in its makeup that completely shuts down Illustrator’s functtion. I had been experiencing regualr crashes with Illustrator Beta whenever a new update was released, causing me to have to reconfigure my desktop each time—a very annoying routine.
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Hello,
As I go to launch Illustrator the pinwheel just keeps spinning and it never opens, any ideas?
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Hello @qwishunas4549300,
We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps to check if they help:
- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/46LMOWv)
- Relaunch Illustrator
If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4drjbfk) and then reinstalling and share your observations.
Looking forward to hearing from you.
Thanks,
Anubhav
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Hi, I dont see any beta apps, what should I do now?
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Can you please state your operating system with the exact version number, your computer specs and which version of Illustrator you try to launch. That will be helpful for the team in assisting you.
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Can I get telephone support, I really need to get into the program
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Some users also report problems after updating to macOS 14.6.1 – though I cannot confirm that, stay on 14.4 for now so you don’t add another variable to the puzzle.
Follow the advice in this post: https://community.adobe.com/t5/illustrator-discussions/can-t-open-the-illustrator-and-photoshop-keep...
That seemed to help some users.
If that doesn’t help try the chat that might eventually connect you with an Adobe employee (It’s a little further down on that page): https://helpx.adobe.com/contact.html
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I am having the same problems! Losing so many hours trying to resolve this!
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@Actovate schrieb:
I am having the same problems! Losing so many hours trying to resolve this!
Do you have any Adobe Beta app installed? video apps for example?