4 respuestas correctas
Hello everyone,
We have received several reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 28.6. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching. The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specif
Hello @qwishunas4549300,
We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps to check if they help:
- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/46LMOWv)
- Relaunch Illustrator
If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4drjbfk) and then
Thank you this worked but ONLY after uninstalling and cleaning ALL my creative cloud apps, including the creative cloud desktop. Lost all morning with this! Uninstalling and cleaning illustrator was not enough. ugh!
Can confirm I looked through this thread for solutions and the one that worked for me was removing all BETA apps. My MacOS was completely up to date, I had uninstalled and reinstalled Illustrator, but for some reason the BETA apps were causing the problem. For me, the hickup was happening with the plugins. After uninstalling all BETA apps, Illustrator opened in 2 seconds.
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