Illustrator not able to replace fonts on my system

Community Beginner ,
Jan 17, 2022 Jan 17, 2022

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I was given a AI project by a designer and need to sync fonts. I have the fonts installed on my system but illustrator wont let me find or replace them. I've uploaded to fonts to my Creative cloud and the issue persitis. I'm not very familliar with illustrator so maybe im missing a simple step.

Screen Shot 2022-01-17 at 8.50.42 AM.png

 

Of note that once i get into the project i can highlight the text and change it to the missing font

 

Screen Shot 2022-01-17 at 8.51.52 AM.png

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Advisor ,
Jan 17, 2022 Jan 17, 2022

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I would remove every font with the name Gotham from your system (you have these backed up right?) and then install the clients versions, you may have different versions that have the same font meta data and there's a conflict.

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