• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

illustrator not responding each time I open it (2021, 2022, and 2023)

New Here ,
Jan 12, 2023 Jan 12, 2023

Copy link to clipboard

Copied

Every time I open the illustrator app crashes, I tried to download many versions but still not responding 

HANEEN27914904jjsm_0-1673547825780.png

 

TOPICS
Draw and design

Views

62

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 12, 2023 Jan 12, 2023

Copy link to clipboard

Copied

Does your system meet the requirements?

https://helpx.adobe.com/illustrator/system-requirements.html

Are all fonts OK?

Do you have other apps running?

Did you run the Adobe Cleaner tool between uninstall and reinstall?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

LATEST

Hello @HANEEN27914904jjsm,

 

Sorry to hear about the crash. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines