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illustrator not responding each time I open it (2021, 2022, and 2023)

New Here ,
Jan 12, 2023 Jan 12, 2023

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Every time I open the illustrator app crashes, I tried to download many versions but still not responding 

HANEEN27914904jjsm_0-1673547825780.png

 

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Draw and design

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Adobe
Community Expert ,
Jan 12, 2023 Jan 12, 2023

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Does your system meet the requirements?

https://helpx.adobe.com/illustrator/system-requirements.html

Are all fonts OK?

Do you have other apps running?

Did you run the Adobe Cleaner tool between uninstall and reinstall?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

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Hello @HANEEN27914904jjsm,

 

Sorry to hear about the crash. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

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