Illustrator not working

[juanatie]

"adobe illustrator closed unexpectedly"

Does anone knows how to solve this problem?

illustrator cc 2019

[andreamaestri]

I need more information, that's the recovery window, so is Illustrator close immidietly after open it?

[juanatie]

It closes right after i try to create a file. I even tried to install an

older version.

Em seg, 19 de nov de 2018 17:16, andreamaestri <forums_noreply@adobe.com

escreveu:

Illustrator not working created by andreamaestri

<https://forums.adobe.com/people/andreamaestri> in Illustrator - View

the full discussion <https://forums.adobe.com/message/10759951#10759951>

[DaveJCummings]

What were you doing when that happened?  More info is needed

[juanatie]

Besides the illustrator, only Chrome esse open. And There was this mesage.

Em seg, 19 de nov de 2018 17:58, DaveJCummings <forums_noreply@adobe.com

escreveu:

Illustrator not working created by DaveJCummings

<https://forums.adobe.com/people/DaveJCummings> in Illustrator - View

the full discussion <https://forums.adobe.com/message/10760000#10760000>

[Srishti Bali]

Hi Juan,

Sorry to hear about this. I would request if you can try resetting preferences for Illustrator and let us know how it works: How to set preferences in Illustrator.

Important: Resetting preferences will remove all the custom settings and Illustrator will launch with default settings.

Regards,

Srishti