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Illustrator on Windows - Launch Error: dxcore.dll

New Here ,
May 05, 2024 May 05, 2024

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After use the cleaner tool and re-install the software, still fail to enter illustrator. Error message: dxcore.dll

 

Note: Renamed by Mod

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Bug , Performance , Third party plugins

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correct answers 1 Correct answer

Community Beginner , Jun 08, 2024 Jun 08, 2024

I can confirm that once I installed the latest Beta Version of Adobe Illustrator that I was able to launch the program without the "dxcore.dll" error. I was also able to open multiple documents simultanously w/o issue.

----

In case anyone else doesn't know how to install beta apps:

Tech26662476p000_0-1717895554188.pngexpand image


Or go to this page and click the link "beta versions of your apps"
https://helpx.adobe.com/creative-cloud/beta.html

Tech26662476p000_1-1717895635571.pngexpand image

 

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correct answers 1 Pinned Reply

Adobe Employee , May 27, 2024 May 27, 2024

Hello everyone,

We are sorry to hear about your experience. Our team is aware of the problem and is investigating it. In the meantime, would you mind trying the suggestions shared in this Microsoft Community post (https://answers.microsoft.com/en-us/windows/forum/all/having-problem-with-dxcoredll/6f72afae-5f49-485b-b4fc-ab92e7606c98) and letting us know if they help?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Explorer ,
May 17, 2024 May 17, 2024

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I have come to the same coclusions on SVR2019 1809! What is interesting is that downgrading does not resolve the issue entirely. It does eventually break again. What has worked; in the server env (RDP) is to leave Ai open on one of the users sessions, and that allows other users to work with Ai and so far it has not crashed in about a week.

 

I did get a notice about Adobe security bulletin and Ai was in the affected list, so maybe a new update was released that we can try?

 

Seeing this is intermittent leads me to believe the dependecy on dxcore.dll could be a race condition with the API call failing due to some error being reported back from the API, or exit failure which could likely be trapped, but not killed. 

 

We do have an Radeon 6900XT card in the server.

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New Here ,
May 19, 2024 May 19, 2024

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"...Or maybe new version of Illustrator introduced a dependency on this dxcore.dll and it is not present in server distributions."

That. It is that... 🙂

I can even tell a plausible reason. 

Adobe wants to sell more licenses...soooo how to do it?

Well remove people's ability to run Ai on a server.

Oooor this is an innocent bug which Adobe will be glad to fix... 😉

 

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Community Expert ,
May 20, 2024 May 20, 2024

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Sergey583  schrieb:

 

I can even tell a plausible reason. 

Adobe wants to sell more licenses...soooo how to do it?

Well remove people's ability to run Ai on a server.

 


 

Running it on a server for multiple users is not allowed by the license anyway: https://community.adobe.com/t5/illustrator-discussions/how-to-use-illustrator-as-a-server-in-automat... 

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Explorer ,
May 27, 2024 May 27, 2024

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For clarification, each user on the "server" does have an applicable CC license. No issues with EULA or etc as stated in the license agreement under the secion "Server". Also this "server" has been in operation for 4 years. 

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Adobe Employee ,
May 27, 2024 May 27, 2024

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Hello everyone,

We are sorry to hear about your experience. Our team is aware of the problem and is investigating it. In the meantime, would you mind trying the suggestions shared in this Microsoft Community post (https://answers.microsoft.com/en-us/windows/forum/all/having-problem-with-dxcoredll/6f72afae-5f49-48...) and letting us know if they help?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Explorer ,
May 28, 2024 May 28, 2024

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Yes, this has been attempted. SFC comes back clean without any indications of corruption.

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New Here ,
May 28, 2024 May 28, 2024

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I can also independently confirm that I ran SFC scans and DISM scans from the command line as detailed in the above help article.

With my systems there was nothing out of the ordinary with all tests passing w/o issue.

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Explorer ,
May 28, 2024 May 28, 2024

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Hey Chris, what are your system specs?

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Community Beginner ,
May 28, 2024 May 28, 2024

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Tech26662476p000_0-1716918880629.pngexpand image

 

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Community Beginner ,
May 28, 2024 May 28, 2024

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Sorry juggle multiple accounts, forget which one I am logged in as 😛

 

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Explorer ,
May 28, 2024 May 28, 2024

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We're running 2019 v1809 as well. So perhaps Adobe can isolate this to server editions, fix it and life goes on.

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New Here ,
May 13, 2024 May 13, 2024

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Bonjour,

J'ai un problème avec le logiciel Illustrator, losque je veux lancer l'application, j'ai un message d'erreur qui dit que le code dxcore.dll est introuvable. J'ai désinstallé l'application et réinstallé mais c'est toujours pareil.

Qui peut m'aider ?

Elisabeth

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New Here ,
May 22, 2024 May 22, 2024

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Bonjour,

J'ai eu le même problème, même après avoir réinstallé Illustrator.

J'ai donc essayé d'installer la version 28.4 avec le Creative Cloud, et ça marche !

En espérant vous avoir aidé,

 

Richard

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Adobe Employee ,
Jun 14, 2024 Jun 14, 2024

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Hello @Property35454317nxee,

Sorry to hear about your experience. Our team has tried fixing this in the latest beta release of Illustrator. Would you mind installing Illustrator beta v28.6 591 or later and letting us know if it helps resolve the problem?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Jun 06, 2024 Jun 06, 2024

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Had the same problem, uninstalling 28.5 and installing 28.4.1 resolved the issue.

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Adobe Employee ,
Jun 08, 2024 Jun 08, 2024

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Hello everyone,

Thank you for your patience. Our product team has made several improvements in the latest beta version of Illustrator 28.6 to address this issue. Could you please try installing the newest beta to see if it resolves the problem?


I look forward to your feedback.


Thanks,

Anubhav

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Community Beginner ,
Jun 08, 2024 Jun 08, 2024

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I can confirm that once I installed the latest Beta Version of Adobe Illustrator that I was able to launch the program without the "dxcore.dll" error. I was also able to open multiple documents simultanously w/o issue.

----

In case anyone else doesn't know how to install beta apps:

Tech26662476p000_0-1717895554188.pngexpand image


Or go to this page and click the link "beta versions of your apps"
https://helpx.adobe.com/creative-cloud/beta.html

Tech26662476p000_1-1717895635571.pngexpand image

 

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Explorer ,
Jun 11, 2024 Jun 11, 2024

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Hello, installing BETA applications should not be considered an accepted solution. This may well be a temporary workaround. It would be appropriate for Adobe to provide an official response with the root cause, resolution, and ETA for a GA release incorporating the fix. Asking for BETA testers should be expressed with caution as it could impact production environments in unintended ways.  This feels like the pre ITIL days when Dev's would also be Release Managers...Let's just throw it on the wall and see if it sticks...Yikes.

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Community Beginner ,
Jun 11, 2024 Jun 11, 2024

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If I install the Beta, it says "your illustrator build is expired" so.. no solution for me unfortunately.

 

Please update this issue to the main version, as I cannot work anymore.

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Community Beginner ,
Nov 21, 2024 Nov 21, 2024

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LATEST

Can you also now merge this change with Photoshop Version 26.1

This version is now experiencing the dxcore.dll issue in the exact same way. 

 

Link: 

https://community.adobe.com/t5/photoshop-beta-bugs/p-photosho-beta-on-windows-launch-error-dxcore-dl...

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