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F.E
Participant
November 8, 2022
Answered

Illustrator Problem with colors

  • November 8, 2022
  • 2 replies
  • 385 views

Hi, I'm having a problem with illustrator.

Lately I noticed that the color profiles in RGB got dull and faded, not corresponding to their original tone. I tried to configurate different profiles and it does not work, however I noticed that when I turn the Pixel Preview mode on the colors appear on their original tone.

Attached there are some examples, first with pixel preview on and the second without.

Does anyone know how to fix this? It happens only on Illustrator. 

Thank you!

 

    This topic has been closed for replies.
    Correct answer Anshul_Saini

    Hi @F.E,

     

    Thanks for reaching out and reporting this issue. We have investigated the issue, and it has been found reproducible on our end on Apple Silicon Mac running on macOS Ventura only. This is acknowledged and will be worked on by developers in future updates.

     

    Currently, workarounds to this are to use CPU preview or run the app using rosetta or open as Intel.

     

     

    Please check this UserVoice and upvote it: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45876907-macos-...

    By doing this, you'll get updates on the issue and help prioritize.

     

    Thanks,

    Anshul Saini

    2 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    November 9, 2022

    Hi @F.E,

     

    Thanks for reaching out and reporting this issue. We have investigated the issue, and it has been found reproducible on our end on Apple Silicon Mac running on macOS Ventura only. This is acknowledged and will be worked on by developers in future updates.

     

    Currently, workarounds to this are to use CPU preview or run the app using rosetta or open as Intel.

     

     

    Please check this UserVoice and upvote it: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45876907-macos-...

    By doing this, you'll get updates on the issue and help prioritize.

     

    Thanks,

    Anshul Saini

      sishamIAGD
      Community Expert
      sishamIAGDCommunity Expert
      Community Expert
      November 8, 2022

      Can you let us know your system details? What version of Illustrator are you on? What computer? etc...

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